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Product News: Hexagon Metrology Expands Equipment Rental Programs

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(Hexagon Metrology: North Kingstown, RI) --  Hexagon Metrology Inc.

Product News: Quality Digest/Multi Metrics Release GD&T Training DVD

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(Quality Digest: Chico, CA) -- Quality Digest and Musselman Pictures, in partnership with William Tandler of Multi Metrics, have announced the release of "

Product News: Portable Coating Thickness Gauge With Bluetooth

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(DeFelsko Corp.: Ogdensburg, NY) --  DeFelsko recently announced the addition of Bluetooth Wireless Technology to the popular PosiTector 6000 Coating Thickness Gauge.

“The Magic Quality Pill”

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Long before Six Sigma; long before SPC; long before ISO, TQM, TQC, ZD, and Mil-Q-9858A there were quality products. Quality meaning both goodness and defect-free. Look at furniture made around the time of the America Revolution. It was excellent.

European Large Scale Metrology Market Hinges on Aerospace Growth

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(Frost and Sullivan: London) -- The European large scale micro metrology market is anticipated to register low growth during the first few quarters of 2009 due to the economic downturn.

Product News: Mahr Federal Releases New Cylindricity Measuring Machine

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(Mahr Federal: Providence, RI) -- Mahr Federal will be featuring its new MMQ 200 cylindricity measuring machine at Quality Expo 2009, Sept. 22–24, at the Donald E. Stephens Convention Center in Rosemont, Illinois, at booth No. 4725.

Michael R. Taylor Named Food Safety Advisor to FDA Commissioner

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(FDA: Rockville, MD) -- Michael R. Taylor, J.D., a nationally recognized food safety expert and research professor at George Washington University’s School of Public Health and Health Services, will return to the U.S.

The Power of Observation, Part 2

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In “The Power of Observation—Part 1,” we learned that a good portion of problem solving should be devoted to a thorough understanding of what’s going on before any corrective action steps are

Service Quality: How to Sell Air!

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The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.

Warranty Reduction

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Warranty Reduction…

aka the art of saving money and increasing customer satisfaction…

Warranty returns... Seems simple enough, your company makes product, ships product, the customer receives the product and uses the product and is satisfied happily ever after. Or, in the case of warranty returns your company makes product, ships product, the customer receives the product and shortly thereafter returns the product…

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