(Connstep Inc.: Rocky Hill, CT) -- Your customers want to know that errors and complaints are not just “logged in” or the condition “fixed” but that every effort is being made to ensure that the error won’t occur again. Repeated errors are costly to fix and can lead to the loss of a customer.

(SAE International: Warrendale, PA) -- The SAE 2009 AeroTech Congress and Exhibition will be held Nov. 10–12, in Seattle, at the Washington State Convention and Trade Center.

(InfinityQS: Chantilly, VA) -- InfinityQS International, a provider of statistical process control (SPC) software, opened a completely revamped training center to serve its expanding user base with today’s most advanced technologies.

(Fluke Corp.: Everett, WA) -- The new Fluke 27 II and 28 II digital multimeters define a new standard for operating in harsh conditions with the features and accuracy to troubleshoot most electrical problems.

When I started Productivity Inc. Press in 1979, quality of work life (QWL) was a very popular symbol for American unionism. Unions wanted workers to have a quality of work life, however, I don’t believe they understood what quality of work life really meant.

(NSF International: Ann Arbor, MI) -- NSF International, an independent, nonprofit organization that develops public health standards for food, water, dietary supplements, and consumer goods, announces that it has obtained toy safety accreditation from the American National Standards Institute (

(Pinpoint Laser Systems: Peabody, MA) -- Pinpoint Laser Systems is introducing a new right 90-Line Square Plane.

In one of my recent Quality Digest published articles, “Why Root Cause Analysis Sucks in Ame

(L-A-B and NACLA: Indian Rocks Beach, FL) -- The Laboratory Accreditation Bureau (L-A-B) and the National Cooperation for Laboratory Accreditation (NACLA) are sponsoring another affordable public training class, ISO/IEC 17025 Training, to be held Dec. 1–2.

(Instron: Norwood, MA) --  Instron announces its newest line of universal materials testing equipment.