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Interview: Norman Bodek, the Quality Missionary

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Recently, Industry Week (IW) announced the 10 inductees to its 2010 Manufacturing Hall of Fame, a “lineup of industrial superstars who

Preparing for Airport Security Check-Ins

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Lately, the airwaves have been bristling with news of increased airport security screenings. What used to be a relatively easy process to board a plane has become an ordeal that every day brings forth a cacophony of complaints from passengers and even pilots.

Event: The NEW and BLUE at Capture 3D

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(Capture 3D: Novi, MI) -- See what’s NEW and BLUE at Capture 3D. Mark your calendar for Dec. 8.

Version 7.0 of Synergy 1000 Has 10 New Features

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(Zontec Inc.: Cincinnati) -- Zontec Inc. has announced 10 new features for its Synergy 1000T v. 7.0 statistical process control (SPC) software that is due for general release Dec. 1.

Seven U.S. Organizations Receive 2010 Baldrige National Quality Award

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(NIST: Washington, D.C.) -- U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement, and visionary leadership.

Honeywell Test and Measurement Website Puts Power in Customers’ Hands

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(Honeywell: Minneapolis) -- Honeywell, a global supplier of test-and-measurement sensor solutions, has introduced a new website featuring easy-to-use product configuration and online

e-Book: <em>Lean Marketing House</em>

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(Business901: Fort Wayne, IN) -- Released as an e-book, Lean Marketing House, by Joe Dager (Business901, 2010) is now available for downloading.

Antares Engine Toolkit Supports LabVIEW from National Instruments

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(Alternative Vision Corp.: Tucson, AZ) -- Tattile srl, the Mairano, Italy-based developer of machine-vision solutions, announces the first release of its Antares Engine Toolkit for LabVIEW.

It’s a Tight, Tight World

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When “At Your Service” Fails: Six Steps to Service Recovery

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Consider the following scenario: It’s 8 a.m. and you’re in an upscale hotel in Times Square—part of a well-known chain you regularly frequent—getting ready for a crucial business meeting. As you turn on your hairdryer, the power goes out.

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