(Simpler Consulting: Pittsburgh) -- Simpler Consulting L.P., a global management consulting firm that helps companies improve processes to stimulate business-impacting results, has announced that its vice president, Chris Cooper, has published

(J.D. Power & Associates: Westlake Village, CA) -- Website appearance, including design elements and color schemes, is driving many brand-level increases and decreases in shopper satisfaction with automotive manufacturer websites, according to the J. D.

(ASQ: Milwaukee) -- The American Society for Quality (ASQ)—a global community of people passionate about quality, who use their tools, ideas, and expertise to make our world work better—and

(CMSC: Benbrook, TX) -- The Coordinate Metrology Society announced that its annual Coordinate Metrology Systems Conference (CMSC) 2011 attracted more than 400 professionals in the precision 3-D measurement and inspection field.

Americans are placing an even greater premium on quality customer service this year.

Cooking is not my forte, but I try. I intended my latest concoction to be interesting, new, and easy. It was a soup, made with nontraditional ingredients, and it won rave reviews at a neighborhood potluck.

In part one of this two-part article, we looked at the history of management system standards.

(SSPC: Pittsburgh, PA) -- The Society for Protective Coatings (SSPC) has announced the release of the next level of its game-changing Protective Coatings Inspector (PCI) program, PCI Level 3.

(Renishaw: New Mills, UK) -- Renishaw has added the SFP1, a new probe option, to its REVO five-axis measurement system, which for the first time allows surface-finish inspection to be fully integra

(Craic Technologies: San Dimas, CA) -- The CRAIC Apollo Raman spectrometer—developed and manufactured by Craic Technologies Inc., designer and manufacturer of scientific instruments—is designed for fast, easy m