’Twas the night before Christmas, and all through the shop
Santa’s quality manager feared that all production would stop
The FMEA showed high risk, nonconformances were a fright
But Santa knew better—his QMS would help on this magical night.

I really enjoy the holiday season. I love the change in season, the holiday specials, the gifts, all of it. Most of all, I love the Santa Claus concept. Here is a man, a jolly old elf if you will, who single-handedly delivers the world’s presents in a single night. Furthermore, he and his elves manufacture nearly $250 billion in merchandise every year. This must be some operation.

Clearly, Santa has some high-tech systems in place to bring the presents to the children of the world. Let’s look at what Santa is running in his quality management system (QMS):

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