Back in the early 1990s, before the laser tracker—the portable measurement system that relies on a laser beam to measure and inspect—had the reputation it has now, it was viewed simply as an inspection tool.  As part of a quality control group, I would check dimensio

Not all customers are equally profitable. Different customers have different needs, and hence different costs to serve. The overall profitability of a business is a function of the profitability of individual customers and customer groups.

(IAF: Cherrybrook, NSW, Australia) -- June 9, 2011, will mark World Accreditation Day, a global initiative jointly established by the International Accreditation Forum (IAF) and International Laboratory Accreditation Cooperation (ILAC) to raise awareness of the importance of accreditation-rela

(Southern New Hampshire University: Manchester, NH) -- Southern New Hampshire University (SNHU) is now offering an MBA with a concentration in Six Sigma quality.

Win a TomTom GPS (a rather befitting prize for this devilish challenge). When you’re lost in an unfamiliar area, do you ask for directions from the local folk? If so, how well do you listen? How well do you follow directions?

Once upon a time I asked, “What does it mean to operate in a state of control?” at an off-site “strategy” meeting of a senior management group.