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Plate Size, Color Can Lead People to Over-Serve Food

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(Georgia Tech: Atlanta) -- With the holiday season upon us—and all the festive food it brings—people should know that the color contrast between dinnerware and what’s placed on top can affect how much we serve ourselves and consume, according a Georgia Tech College of Management researcher.

Standards Help Track Santa This Season

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(ANSI: Washington) -- The North American Aerospace Defense Command (NORAD) will once again track Santa and his reindeer as they travel the globe on Christmas Eve.

<em>The Organizational Alignment Handbook</em>

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(Productivity Press: Boca Raton, FL) -- In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of your organization’s structure, management concepts, systems, processes, networks,

Deciding What Gifts to Buy This Holiday? More Is Not Always Better

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(University of Michigan: Ann Arbor, MI) -- When giving presents this holiday season, remember one thing—less is more, according to an article forthcoming in the Journal of Consumer Research.

This Story Has a Happy Ending… I Promise!

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I was less than two minutes into my sales presentation when the business owner sitting behind his desk gruffly said, “Get out of here.” I figured someone must have walked into his office, and he didn’t want us to be interrupted.

Some Column Topics You Won’t See in <em>Quality Digest Daily</em>

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As a frequent columnist for Quality Digest Daily and several other publications, I have learned that there are certain topics that are out of bounds.

A Quality Management Look into Santa’s Workshop

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’Twas the night before Christmas, and all through the shop
Santa’s quality manager feared that all production would stop
The FMEA showed high risk, nonconformances were a fright

Incorporating ‘People Improvement’ in Lean Six Sigma Initiatives

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Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as engines that drive performance excellence and help to deliver value.

Customer Satisfaction Requires More Than Satisfactory Service

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A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options, then waiting on hold for 20 minutes before eventually being transferred twice—the second time to a dial tone.

Reduce Workplace ‘Bah Humbugs’

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The holiday season is like a magnifying glass that enlarges both the best and the worst in us. This time of year induces joy, caring, and generosity, but it can also magnify stress, anxiety, and heighten conflict at home and in the office.

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