A Quality Management Look into Santa’s Workshop
’Twas the night before Christmas, and all through the shop
Santa’s quality manager feared that all production would stop
The FMEA showed high risk, nonconformances were a fright
Incorporating ‘People Improvement’ in Lean Six Sigma Initiatives
Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as engines that drive performance excellence and help to deliver value.
Customer Satisfaction Requires More Than Satisfactory Service
A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options, then waiting on hold for 20 minutes before eventually being transferred twice—the second time to a dial tone.
Reduce Workplace ‘Bah Humbugs’
The holiday season is like a magnifying glass that enlarges both the best and the worst in us. This time of year induces joy, caring, and generosity, but it can also magnify stress, anxiety, and heighten conflict at home and in the office.
CMSC 2012 Call for Papers
(CMSC: Benbrook, TX) -- The Coordinate Metrology Society (CMS), the membership association for measurement professionals, has announced a call for papers for the 2012 Coordinate Metrology Systems Conference (CMSC).
Focus 10 Brings CMM and Handheld Scanning to a Higher Level
(Nikon Metrology: Brighton, MI) -- Focus 10, Nikon Metrology’s point-cloud software that streamlines the digital inspection process, offers a completely new user interface and now provides support for handheld laser scanning and tactile probing.
Book: <em>Risk Monetization</em>
(CRC Press: Boca Raton, FL) -- Risk Monetization: Converting Threats and Opportunities into Impact on Project Value, by Glenn R.
New Haven ASQ and Juran CEO Team Up for LSS Training
(Juran Institute: Southbury, CT) -- Joseph A. De Feo, president and CEO of Juran Institute Inc., one of the world’s leading authorities on transformational change systems and breakthrough management principles, will facilitate a one-day workshop on lean Six Sigma.
Fundamentals of Random Vibration and Shock Testing
(ERI: Santa Barbara, CA) -- Earthquakes are only one of the subjects being discussed at the “Fundamentals of Random Vibration and Shock Testing” course led by mechanical engineer expert Wayne Tustin. The course will be held at ANCO Engineers Inc.
Linking Quality Management and Risk Management
Much has been written and discussed about “risk” being the future of “quality.” But what does this really mean, and how does it work?
