The next 12 months will see a greater focus than ever before on the quality of customer experience permeating strategies, systems, applications, and initiatives.

(Uson: Houston) -- Uson, designer, manufacturer, and supplier of leak and functional testers and accessories, has announced that quality engineers can now rely on Uson’s no-cost videoconferencing consultations to facilitate discussions and visual inspection of leak-proof components and produc

(Wiley: Hoboken, NJ) -- Current management methods have not kept pace with the economic shift from mass production to mass customization, and there is a major disconnect between what employees are expected to deliver and the behaviors management encourages by unconsciously relying on practice

(Extech Instruments: Nashua, NH) -- Extech Instruments Corp., a manufacturer and supplier of test and measurement instruments, recently donated handheld test equipment valued at more than $40,000 to the vocational, technical, and science programs of local high schools.

(Georgia Tech: Atlanta) -- With the holiday season upon us—and all the festive food it brings—people should know that the color contrast between dinnerware and what’s placed on top can affect how much we serve ourselves and consume, according a Georgia Tech College of Management researcher.

(ANSI: Washington) -- The North American Aerospace Defense Command (NORAD) will once again track Santa and his reindeer as they travel the globe on Christmas Eve.

(Productivity Press: Boca Raton, FL) -- In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of your organization’s structure, management concepts, systems, processes, networks,

(University of Michigan: Ann Arbor, MI) -- When giving presents this holiday season, remember one thing—less is more, according to an article forthcoming in the Journal of Consumer Research.

I was less than two minutes into my sales presentation when the business owner sitting behind his desk gruffly said, “Get out of here.” I figured someone must have walked into his office, and he didn’t want us to be interrupted.

As a frequent columnist for Quality Digest Daily and several other publications, I have learned that there are certain topics that are out of bounds.