(The Conference Board: New York) -- The Conference Board Employment Trends Index (ETI) edged up in July, after declining in June. The index now stands at 108.11, up from the revised figure of 107.68. The July figure is 5.9-percent higher than a year ago.

(Gartner: Egham, United Kingdom) -- As familiarity with social media grows, customers’ expectations about how organizations will use these channels are evolving, according to Gartner Inc.

Business and social responsibility are frequently regarded as opposite poles in a decision spectrum. Sometimes, knowing the right questions to ask or how to look at the decision can frame the decision in a way that makes sense to everyone.

(FARO: Korntal-Münchingen) -- The

(NIST: Gaithersburg, MD) -- The Baldrige Performance Excellence Program announces the opportunity to participate in the pilot of an exciting new assessment service.

A  research team at the Georgia Tech Research Institute (GTRI) has developed a software tool that enables users to perform in-depth analysis of modeling and simulation data, then visualize the results on-screen.

My name is Alan Austin, and I recently described myself as a quality prodigal. I don’t mean to say that I’m very good at spending recklessly, but rather that I have returned to quality after straying onto other paths.

(Productivity Press: Boca Raton, FL) -- The success of a lean manufacturing program depends far more on organizationwide leverage of lean manufacturing tools than it does on the tools themselves.

(AMACOM: New York) -- Time-strapped, screen-addicted, value-savvy, and socially engaged, today’s customers are empowered like never before. Their expectations are tougher than ever, and they expect businesses to respect that sense of empowerment—lashing out at those that don’t.