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What Gets Measured Also Gets Managed

Crafting a quality culture always comes down to process improvement

Kari Miller
Thu, 01/10/2013 - 10:02
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Most people in industry are familiar with W. Edwards Deming, Joseph Juran, James Harrington, and others whose ideas are usually grouped under the term total quality management (TQM). However, the practices they embrace aren’t just about TQM; they are about management best practices that embrace a culture of quality.

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Often, quality is only noticed when it fails; quality issues often get a lot of negative attention by the media, and the “news” is available worldwide. Regardless of the industry—pharmaceutical, food, medical device, automotive, chemical, or construction—dozens of recent examples demonstrate the potentially high costs of poor quality, estimated at 5 percent to 30 percent of gross sales for manufacturing and service firms. To avoid the high cost of poor quality, a cultural shift is essential. 

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Comments

Submitted by umberto mario tunesi on Wed, 01/16/2013 - 00:53

True Gardeners shall never surrender

Thank you for your golden words and rules, Mrs. Miller. I observe - from my quality professional point of view - that the majority of quality people I know are still not ripe to be harvested for Quality Culture. Maybe they were not fertilized enough, may be wrong fertilizers were administered to them, maybe their parasitic diseases were not taken care of properly. For sure, we - Quality Professionals - must maintain a hold on our fishing lines, or the big tuna fish beneath our boat will be lost forever. And - as any gardener - any angler must be patient, too.

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