In my last column, “Detecting the Signature of Information,” I showed how it’s possible to statistically assess the structure of a message and determine its capacity to

A report of how a process performs is not only a function of process characteristics and sampling chance differences. It can also depend on sampling approach.

Very early in my lean adventure as a new vice president of operations, when the idea of listening to workers was still a little strange, I returned from a week vacation to find that two of my peer managers had teamed up to convince the company president that I had “t

T he Breakthrough Award by Popular Mechanics magazine was presented to University of Michigan (U-M) professor Jessy Grizzle for creating MABEL, a robot that walks with the agility of a human and runs at a 9-minute mile pace.

Middle managers don’t get lots of respect in the workplace. And for a variety of reasons, scholars have mostly studied the worth of CEOs and the efficacy of various management practices.

When consumers are in the market for a vehicle, they no doubt consider quality as one of many buying factors. Yet quality is complex in itself, encompassing design, durability, reliability, and performance. It’s anything—and everything.

A company with a large customer base has a monthly practice of measuring its performance on quality and customer-related metrics. These are reviewed by the CEO and the rest of the senior management team.

Bruce Nevins is a serial entrepreneur across multiple industries, including beverages, lighting, and athletic apparel.