There you are. It’s Monday morning. You’ve arrived early, ready to start your week. Coffee is brewing in the staff kitchen. You’re caught up on your emails. Things are looking good. That is, until Bob, your client’s auditor, calls at 9 a.m.

(Exact Metrology: Cincinnati) -- Exact Metrology Inc., a provider of full-service measurement solutions, is hosting an open house on Oct. 25, 2012, from 10 a.m. to 5 p.m. at its facility near Milwaukee.

After 30 years with a bank and 10 years as director of a state quality award program, I retired from the work force in 2003 and have never looked back.

Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released by the American Customer Satisfaction Index (ACSI).

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In this episode, Sheriff Andy Taylor uses cars and parking spaces to explain process capability to Deputy Barney Fife.

Which is better, a standing workstation or a seated workstation? This is a common question, yet there is no simple answer. Sitting vs.

I wrote what follows with ISO 9001 and its derivatives in mind because these are the standards I’m most familiar with.