(Visual Workplace: Byron Center, MI) -- Visual Workplace Inc.

Terry had been using lean techniques to improve his company for quite a while now. He’d held kaizen events, reduced inventory, provided training for his employees, and was quite pleased with the progress his organization had made.

When an organization’s employees aren’t happy, it’s unlikely they’ll be providing the kind of quality service that leads to happy customers. One of the fastest ways to create internal strife is to let “difficult” people go unchecked.

(Jossey-Bass: San Francisco) -- Rapid and disruptive change threatens the adaptive capacity of organizations, along with the individuals and teams leading them. Based on more than a decade of global research and consulting, Joseph E. McCann and John W.

The global economy has turned the rules of leadership upside down and shaken them vigorously for good measure.

We’ve all heard the flight attendant’s compulsory safety announcement regarding oxygen masks. Personally, I’ve grown pretty numb to the whole safety monologue. Not a good thing.

No matter how much effort we put into meeting a quality standard’s requirements for continual improvement, there are times when we are not sure whether to call for a corrective action.

In part one, “Overall Equipment Effectiveness,” (OEE) I gave a detailed explanation of how LNS Research thinks the

Overall equipment effectiveness (OEE) is an important metric for many companies' initiatives in operational excellence. As of Sept.