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Mental <em>Muri</em> Migraine

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It’s funny, but when a bunch of lean thinkers gets together, they tend to be on the lookout for small improvements. Cumulatively these little issues give us headaches, and regrettably sometimes have far more serious consequences.

Mobile Devices and the Expanded Capacity of Data Collection

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Like many things in the manufacturing world, the definition of “mobile data collection” depends on the company, environment, collection type, required functionality, and myriad variables.

Six Sigma and More

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It may seem dangerous to ask questions, especially in an environment that is hostile to change. The heart of improvement often lies in listening to many viewpoints in order to involve people affected by the outcome.

Steinbichler to Showcase Optical Tracking System at EUROMOLD 2012

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(Steinbichler: Plymouth, MI) -- Steinbichler, developer, manufacturer, and marketer of optical measuring and sensor technology, will present its new, handheld laser scanner T-SCAN CS as well as the optical tracker T-TRACK CS in hall 8, stand L68, at EuroMold, Nov.

Three Challenges Facing the Electronics Industry

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The electronics industry, perhaps more than any other, truly demonstrates the axiom that change is the only constant. Whether it’s smart phones, medical devices, tablets, computers, or other consumer electronics, the one regular occurrence is change.

Can You <em>Really</em> Overhaul a Nation’s Customer Service Culture?

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In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this.

Four Data Processes, Eight Questions, Part 2

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Human perception of variation and how we execute the methods of four data processes—measurement, collection, analysis, and interpretation—were discussed in part

Streamline Calibration Documentation and Maintenance

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Beamex and Emerson have partnered to offer Calibration Excellence, a best-in-class solution for managing calibrations.

Seamless Quality Inspection With Line-Scan Cameras

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A line-scan camera uses a single row of photo sensors, instead of a matrix of them, to capture images of a constant stream of moving material, often called a web.

Quantifying the Value of Customer Service

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Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company’s signature investment and double winner of the Baldrige Award, the Hyatt chain of hotels.

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