(ISO: Geneva) -- People at risk, be it from natural disasters, terrorist attacks, or other incidents in daily life, need to be able to take appropriate safety actions based on a proper understanding of the level and nature of the emergency.

In 1987, shortly after I became a manufacturing manager, the shop foreman at the time warned me about a young assembler. “Watch out for Michael,” the foreman said. “He tends to bend the rules. You may need to talk to him.”

(AMACOM: New York) -- Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.