The question “Is this batch like the others?” is asked all over the world on a daily basis. It turns out that the process behavior chart provides a very effective answer for questions about the homogeneity of the product stream.

Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers.

There are hundreds of security breaches that happen every day but in the end, they fall into three main groups: malicious, intentional, or criminal; system glitches; and human error.