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The Curious Case of the Fidget Cube

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Fidgeting while Rome burns: Too much attention on quality control can result in lost sales
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Who Feels the Pain of Science Research Budget Cuts?

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The majority of people employed on research projects are somewhere in the training pipeline.
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Systems ‘Tinking’

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Kaizen: Lost in Translation

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The Manager Who Works Out Loud

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Whenever I talk to organizations about open, connected ways of working, this question inevitably comes up: “How do you get leaders to do it?” 

Putting the Do in Don’t: The New ISO 37001 Standard

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Strong leadership is the primary business tool for preventing corruption
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Improving the Customer Experience With New Standards for Call Centers Just Published

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What Went Wrong With the F-35?

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The virtual turkey: Critics believe the F-35 fighter jet program should be cancelled.
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How Did Reliability Become Confused With MTBF?

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There's an interesting dance betwen Reliability and MTBF
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Our customers, suppliers, and peers seem to confuse reliability information with mean time between failure (MTBF). Why is that?

Medical Device Manufacturers Warned for CAPA Noncompliance

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Having a CAPA process doesn’t necessarily mean that it is functional.
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