The “inconstant moon,” as Shakespeare called it in Romeo and Juliet, is more reliable than his pair of star-crossed lovers might have thought.

Richard Harpster's op-ed is in response to a recent Quality Digest article and webinar discussing the benefits of the draft AIAG-VDA FMEA Handbook.

When you set goals, there’s commonly two types: quantitative and qualitative. By setting both types of goals for your organization, you can achieve a balance of results driven by people focusing on the behaviors that matter.