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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
All about data—and genomes
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?
Mike Richman
A continuous-improvement case study

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- May 25, 2018

Video Information

Story links for May 25, 2018

 

How Broken Is Your Business Model?

Statistical Analysis: The Underpinning of All Things Quality
Plus: An interview with Neil Polhemus, Ph.D., CTO of Statgraphics Technologies

Champions of Quality
Plus: An interview with Thomas Sholty, QA Technician with Girtz Industries and winner of Beacon Quality's Catalyst Award


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