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2020 in Review: Handling Annual Conversations With Employees

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T his year is clearly one that no one planned for. The ink was barely dry on annual goals, objectives, and expectations for 2020 when many organizations were upended by Covid-19.

‘Never Let a Crisis Go to Waste’

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The Covid-19 pandemic has prompted different responses from company CEOs seeking to ensure their businesses survive.

Manufacturing Expert Lisa Anderson Says Sustainability Integral With Smart Manufacturing

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(LMA Consulting Group: Claremont, CA) -- Manufacturing and supply chain expert,  Lisa Anderson, president of LMA Consulting Group Inc., is

Are You Anchoring Yourself to Poor Quality Data?

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Credit: "Maze" by Bob May

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Have you changed your views about Covid-19 months into this pandemic? Or are you anchoring to the same views you held last spring?

Rundown on Manufacturing Robotics, Part 3

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Industrial robots have been in existence and commercially available for more than 65 years.

How to Get Really Great Customer Service

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Ever notice how some people always get the best table, the upgraded room, or the best cut of meat at the market? Great customer service is not an accident. Those who are served well follow a recipe that turns even a cold initial encounter into a warm one.

How to Improve Your Hiring and Retention With a Systems-Thinking Approach

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If you are like many small and medium-sized manufacturers, finding good help has been a pain point for many years, and it has become even more difficult during the Covid-19 pandemic. The market forces driving that dynamic are not likely to change soon.

Organizational Data: The Silver Lining in the Covid-19 Cloud

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Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside.

Disruptive Innovation: Where, Not What

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First, a slight diatribe. Why is it that company leaders think their people can do successful innovation when they don’t share a common language?

Design for Recycling

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If you were to contact a group of recycling professionals, as one recent survey did, and ask them to list all the ways that consume

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