Andrew Spanyi’s recently released book uses process management to demonstrate how managers can improve customer service while trimming expenAccording to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually.
The Society of Manufacturing Engineers’s lean certification bronze-level exam will be used as an outcome assessment as part of the 360vu Rese
WCBF will host a design for Six Sigma (DFSS) conference in Las Vegas in September.
The Juran Institute is offering Six Sigma training at a reduced cost this summer.
Xerox Emirates recently received the prestigious Sheikh Khalifa Excellence Award at a ceremony in Abu Dhabi.n Dirk Dusharme’s First Word in the April 2006 issue of Quality Digest, he sneaks into the back of the “Church of the Six Sigma” and cannily reports the goings on.
The Baldrige National Quality Program’s annual Improvement Day is approaching, and the organizers are seeking comments to improve its processes.
Rising fuel costs seem to be affecting customer perceptions of quality in the energy and airline industries, according to the American Soci
The International Register of Certificated Auditors and RABQSA have agreed to recognize each other’s training certifications.