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Customer Relationship Management and ISO 9001

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Customer relationship management (CRM) usually refers to sales activities, and CRM software is commonly purchased, and occasionally used, to track potential customers, existing customers and sales activities.

BearingPoint Awarded Air Force Contract

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(BearingPoint Inc.: McLean, Virginia) -- BearingPoint Inc., a management and technology consulting firm, has been awarded a blanket purchase agreement

Minitab Receives Frost & Sullivan Award

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(Frost & Sullivan: Palo Alto, California) -- Frost & Sullivan recently presented its 2007 Award for Customer Value Leadership of the Year t

Top Ten Stupid Six Sigma Tricks, #1

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Repent of your wicked ways O fellow Six Sigma Heretics, or surely you shall be smitten (smoted? smited?

Penske Truck Leasing Gets Big Contract

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(Penske Truck Leasing: Reading, Philadelphia) -- Penske Truck Leasing implemented Six Sigma techniques to drive down costs and optimize services and rec

More Heat, Please!

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There’s a certain manufacturer makes carbon-based friction material in the form of a disk.

MDA Quality Control Pays Off

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(United Press International: Washington) -- According to a United Press International column by senior news analyst Martin Sieff, the U.S.

ASQ Awards Nine Medals of Distinction

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(American Society for Quality: Milwaukee, Wisconsin) -- The American Society for Quality presented nine medals of distinction during its recent Wor

2007 Governor’s Sterling Award Recipients Announced

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(Florida Sterling Council: Tallahassee, Florida) -- The Florida Sterling Council, Lt.

A Quality Lesson from Hopeulikit

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Last year, I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia.

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