(J.D. Power and Associates: Westlake Village, CA) -- Even as health care insurance premiums continue to skyrocket, the service experience has more effect than cost management on overall employer satisfaction with their primary health insurance carrier, according to the J.D.

(CEB: Arlington, VA) -- The Corporate Executive Board (CEB) has challenged conventional customer-service wisdom by revealing that it doesn’t pay to delight a customer.

(ISO: Geneva) -- ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance to organizations in establishing effective processes for monitoring and measuring customer satisfaction.

(Olympus: Center Valley, PA) -- Olympus America Inc.’s Scientific Equipment Group—Industrial Microscopes has signed an agreement with Hirox-USA Inc., of Hackensack, New Jersey, to distribute the Hirox KH-7700 digital microscope system in the United States. 

(Mark-10: Copiague, NY) -- Mark-10 introduces its new Series 5 Digital Force gauges, designed for tension and compression force testing in quality control, manufacturing, and research and development areas.

(Juran Institute: Southbury, CT) -- For more than 50 years, Juran’s Quality Handbook has been the definitive reference to quality management and engineering.

In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells.

A major manufacturer of high-tech bicycles with a worldwide distributorship and many professional endorsements to its name used  3-D laser scanning to maintain its competitive edge.

(JAI: San Jose, CA) -- JAI Inc. has announced the release of the LQ-200CL, a new prism-based 4-CCD color line scan camera providing simultaneous separate imaging of red, green, and blue (R,G,B), plus near-infrared light data.

(ASQ: Milwaukee) -- A free webinar offered by the American Society for Quality (ASQ) and scheduled for Wednesday, July 28, 1–2 p.m. CDT, focuses on how a California medical center successfully uses data management to improve medication safety.