The customer is always right. Everything we are taught about customer satisfaction is intended to keep us focused on this one principle, and we need to keep this in mind whenever we deal with the customer.

Lean, Six Sigma, and quality provide a set of tools and a framework for achieving excellence in any process.

Reverse engineering and 3-D scanning are often considered synonyms.

Among other things, an effective lean management system drives process adherence and process performance. The daily accountability portion of the system includes brief tiered meetings with the stakeholders.

(IAS: Whittier, CA) -- More than 60 countries are participating in World Accreditation Day on June 9, 2011, a worldwide initiative jointly established by the International Accreditation Forum (IAF) and the International Laboratory Accreditation Cooperation (ILAC).

(SME: Dearborn, MI) -- To meet the changing needs of East Coast manufacturers, the Society of Manufacturing Engineers (SME) announced Mfg4, a new conference-driven event to be held May 8–10, 2012, at the Connecticut Con

(A2LA: Frederick, MD) -- The American Association for Laboratory Accreditation (A2LA) has been accepted as a Member of the International Accreditation Forum (IAF) Multilateral Recognition Arrangement (MLA) for the Main Scope: ISO/IEC Guide 65, Sub-scope: Product Certification.

(Warner Instruments: Hamden, CT) -- Warner Instruments has introduced a line of ProgRes Digital CMOS and CCD microscope cameras.

(Zontec: Cincinnati) -- Zontec Inc., a global developer of statistical process control (SPC) software solutions, announced an update to its Synergy 3000 for its customers worldwide.