I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott

On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”

Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?