There’s a little bit of irony in the title of this article. Why do we have to make sure the customer—and employee—experience is crisis-ready? Well, as John Kennedy said, “The time to repair the roof is when the sun is shining.”
As Quality Digest’s Ryan Day writes in his article “Embracing Work-From-Home: Insights for employers” the recent shelter-in-place orders have made work-from-home the new normal, and some organizations are struggling with the transition to working as a remote team. But there are companies that have been doing so for quite some time, and we can benefit from their experience.
Nobody likes business to be slow. If you’re in a fast-paced world like manufacturing, seeing your machines or employees idle can drive a person insane.
Historically, risk management has been a complex and polarizing subject, with various stakeholders assigning different values on the probability and severity of harm.
Nuclear power has long been a clean, dependable source of energy throughout the world. However, as power plants age, concerns grow about their continued reliability.
(The L.S. Starrett Company: Athol, MA) -- The L.S.
As shelter-in-place orders make work-from-home (WFH) the new normal, some organizations are struggling with the transition to working as a remote team.
Long stretches of empty supermarket shelves and shortages of essential supplies are only the visible impacts to consumers of the global supply-chain disruption caused by the Covid-19 pandemic.
We [Alan Rudolph and Raymond Goodrich] are both biotechnology researchers and are currently seeking to repurpose an existing medical manufacturing platform to quickly develop a vaccine candidate for Covid-19.
(MIT News: Cambridge, MA) -- Many MIT students, like their beaver mascot, are well-known for engineering skills, industrious habits, and for creating some amazing things late into the night. So, an ambitious project to build a 1:1 scale replica of MIT in Minecraft may come as no surprise.