(Hirayama Consulting: Tokyo) -- Hirayama Consulting introduces a new service line, sending consultants into the field to provide clients with kaizen solutions.

(Citrix Systems Inc.: Goleta, CA) -- Customer satisfaction and loyalty are two highly desirable results in a support environment. But which performance factors deliver both?

On a summer weekend in 1977, my friend Tony and I made plans to go water-skiing. When he picked me up there were two people in the car that I did not know. He introduced his new girlfriend, Sue, and her brother, Bubba.

(MESA: Dearborn, MI) -- MESA (Manufacturing Enterprise Solutions Association) has announced the launch of “Eco-Efficiency in Manufacturing,” a major study of the strategies and approaches being used to support sustainability initiatives.

(Veriteq: Richmond, BC Canada) -- “How to Avoid and Respond to Public FDA Criticisms—Form 483 Letters—for Temperature, Humidity and other Controlled Environments” is now available from Veriteq, a provider of FDA-compliant environmental monitoring, alarming, reporting, and temper

In the past couple of articles, we have been having fun together testing whether a measurement device is usable for the crazy purpose of determining if we are actually making product in or out of specification.

(Criterion NDT: Auburn, WA) -- Criterion NDT Inc. has announced the launch of their company, which provides eddy current nondestructive testing (NDT) instruments, probes, and services for testing critical components in automotive; medical; and bar, tube, and wire markets.

A new book from the Advertising Research Foundation (ARF) bemoans, at least in part, marketers’ continued reliance on traditional consumer surveys (termed “asking”) in spite of the ready abundance of relatively inexpensive consumer buzz tracking (called “listening”)

(Hexagon Metrology: North Kingstown, RI) — Hexagon Metrology Inc. has announced the availability of the Universal Jogbox, a new hand-held input device for Brown & Sharpe and Sheffield brand coordinate measurement machines (CMMs) shipped from the North Kingstown, Rhode Island factory.