(Connstep Inc.: Rocky Hill, CT) -- Your customers want to know that errors and complaints are not just “logged in” or the condition “fixed” but that every effort is being made to ensure that the error won’t occur again. Repeated errors are costly to fix and can lead to the loss of a customer.

Held on March 11, 2010, in Waterbury, Connecticut, and led by Carmen Brickner of CLEARbrick Inc., the Structured Root Cause Analysis Workshop is a full-day workshop that will provide participants with a structured methodology to determine the root cause of an undesirable event or condition in order to prevent recurrence.

Structured root cause analysis provides the concepts and methods of root cause analysis through a disciplined approach, allowing prevention options to be identified, modeled, and analyzed. This step-by-step approach ensures adherence to standard work, enabling people to work effectively in multiple team settings. 

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