Xerox Corp. is the first company to achieve J.D. Power and Associates Technology Service and Support Certification two years in a row for excellence in customer service, and its comprehensive lean Six Sigma programs contributed to the achievement.

Xerox was honored for continuing to deliver quality technical support for its portfolio of network printers, multifunction systems and digital copiers as well as high-end digital printing presses. J.D. Power and Associates, a leading global marketing information firm that surveys customer satisfaction and product quality, evaluated the breadth of Xerox’s on-site, phone and online customer service.

In addition, auditors conducted several comprehensive visits to Xerox’s North American call centers and surveyed hundreds of customers. Xerox’s customers’ experiences scored nearly 10 percent above the industry benchmark.

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