The National Institute of Standards and Technology, administrator of the Baldrige Award, has released the application summaries of the award’s 2004 winners. The application summaries reveal how:

• The Bama Co. increased sales by 72 percent while the overall frozen baked goods industry remained flat;
• Texas Nameplate Co. used innovative processes to decrease cycle time by 50 percent and increase profits by 40 percent;
• Kenneth W. Monfort College of Business has scored in the top 1 percent for overall student satisfaction, and has been above the 90th percentile nationally for academic rigor;
• Robert Wood Johnson University Hospital Hamilton has steadily improved its market share, and maintains a nurse retention rate of 99 percent.

The application summaries are available at http://baldrige.nist.gov.

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