(Conexiom: Vancouver, BC) -- Conexiom has announced Conexiom Relay, an AI-native product that’s a fundamental part of its Trusted Transaction Platform for driving greater customer loyalty and margin by automating order and invoice life cycles.

Conexiom addresses the issue that much of a company’s order and invoice traffic never arrives as clean PDFs. It comes in as email threads, spreadsheets, handwritten notes, images, and text messages, forcing customer service representatives (CSRs) to manually enter their information while customers wait. Conexiom pioneered the market for automating RFQs, orders, vendor order acknowledgements, shipping notices, invoices, and more. It ingests documents, classifies them, extracts and validates key data, corrects mismatches, then prepares it for any of 40 compatible ERP systems.

Conexiom Relay extends these core capabilities in two major ways. First, it manages unstructured data from a variety of sources beyond PDFs. By taking on any format, Relay clears the retyping queue. CSRs can spend their day on orders that need a human, such as rush requests, disputed prices, and customers deciding whether to reorder.

Second, Conexiom Relay introduces a new level of control and transparency through its Intelligence Console. The console’s AI has been trained on 15 years of transaction history, which sharpens how Relay handles quotes, orders, and invoices. Unlike generic large-language models (LLMs) that rely on “black box” AI, the Intelligence Console lets a team teach the system, control what it applies, and validate that automation performed as expected. CSRs and ERP managers covet this transparency and can be more confident in AI-driven automation.

The Intelligence Console includes:

Conexiom Assist: An interface that supports the best of humans and AI to ensure reusable, repeatable automation. Unlike chatbots, it takes action. It receives requests, flags exceptions, and executes processes. It scales a customer service team and abides by the Playbook.

Playbook: Turns a CSR team’s institutional knowledge into transparent rule sets for automated workflows to follow repeatedly. It automatically captures corrections made by Assist and can be augmented with rules submitted by teams in natural language. The Playbook shows its work to verify AI’s accuracy and consistency.

Automation Analytics: Measures performance on automation. It shows how much automation occurs within order and invoice operations, and identifies optimization opportunities.

Revenue Signals: Understands historical and current data patterns, then recommends actions on upselling, cross-selling, churn risk, and vendor cost savings. Signals shows how much AI supports order and invoice operations as well as the amount of exceptions.

“Distributors and manufacturers face a perfect storm—a silver tsunami of retirement, pressure to incorporate AI, and risk from ERP modernization,” says Conexiom CEO Michel Feaster. “Conexiom Relay addresses these problems. It incorporates a team’s tribal knowledge, is AI-native and purpose-built for order and invoice automation, and does not require changing ERP systems. Conexiom Relay delivers a reliable, consistent buying experience, helping vendors grow revenue and strengthen loyalty with customers. We are the silver bullet that solves their problems and makes them more profitable.”

AI differentiation is important to distinguish as vendor organizations navigate various solutions. Feaster constantly guides Conexiom customers on how to rationalize AI and vendor solutions, putting it simply: “AI is not created equal. Transparency is key.”

“Manufacturers and distributors can’t trust AI they can’t see,” says Bryan DeGraw, principal of The Hackett Group. “Conexiom Relay provides transparency into order acceptance and modifications that are historical blind spots. Making rules visible and editable is the difference between automation that a company can defend and automation that it accepts on faith. Conexiom is delivering the former.”

“Our longevity is what makes our AI better based on the historical data volume we’ve accrued, an asset that is unmatched by other providers,” says Feaster. “Our data richness produces greater value and reliability for our customers, enabling them to build trusted customer-vendor relationships. We help our customers transition from a cost to value center. We turn transactions into trust.”

To learn more about Conexiom Relay, visit www.conexiom.com.