During the course of helping organizations and teams develop more effective ways of working, I have found that many of the obstacles to delivering value quickly to customers originate from mental models and assumptions that have been internalized. These mental models and assumptions largely exist and operate outside of our awareness. Listening and asking questions can help drive these concepts to the surface.

Listening and asking questions helps me create the partnerships needed to realize more effective ways of working and ultimately help companies serve their customers better and faster. I have found that open-ended questions, when asked with sincere curiosity, spur deeper thinking. This is true for people on both sides of the question—the questioner and the person to whom the question is posed.

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