Dorothy: Now which way do we go?
Scarecrow: Pardon me, this way is a very nice way.
Dorothy: Who said that?
Toto barks at the scarecrow.
Dorothy: Don’t be silly, Toto. Scarecrows don’t talk.
Scarecrow: [points other way] It’s pleasant down that way, too.
Dorothy: That’s funny. Wasn’t he pointing the other way?
Scarecrow: [points both ways] Of course, some people do go both ways.

When it comes to new business improvement initiatives, there are several directions that one can go. Typically, however, the most successful initiatives are built on lessons learned about what has worked, what hasn’t, and the desired outcomes. Of course, one could just start from scratch.

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