(InfinityQS: Chantilly, VA) -- It’s no news that all the departments in a company are fully interrelated. Most of the time the quality department plays a central role that affects all other departments’ metrics. For example, if a product does not meet the standard quality levels, then that affects sales. Any reworks, recalls, and returns can cause changes in the planning department. Not to mention that you might have to break a production line schedule to make up the deficit, which affects manufacturing. So how do you make sure you have a robust quality process that helps the business flow smoothly?

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