(AIAG: Southfield, MI) -- In a joint initiative, the Automotive Industry Action Group (AIAG) and the Original Equipment Suppliers Association (OESA) collaborated with four major vehicle manufacturers—Chrysler Group LLC., Ford Motor Co., General Motors Co., and Toyota Motor Engineering and Manufacturing Inc.—along with 17 supplier member companies to refine the warranty management process set-forth in CQI-14, also known as Consumer-Centric Warranty Management: A Guideline for Industry Best Practices.

“The reduction of field warranty claims is critical to improving consumer satisfaction, as measured by short-term initial quality and long-term vehicle durability and reliability,” says J. Scot Sharland, executive director at AIAG.

During an industry rollout event for the second edition guideline on May 5, Chrysler Group LLC formally announced that CQI-14 self-assessment will be required of Chrysler suppliers in 2011. Further, AIAG and OESA announced the development of a training program, expected to launch in July 2010, to educate constituents on the CQI-14 warranty management process. 

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