November 2008

cover image for Vol. 28, Issue 11

November 2008, Vol. 28, Issue 11

Process Mapping for Knowledge TransferGeorge Pesansky
This technique will help you do more with less
Getting the Most from Multisensor MetrologyR. Stephen Flynn
Users need to select the right sensor for the right job.
Managing Call Center QualityLisa Renda
Particularly for expanding businesses, improving this customer touch point is worth every penny.
Attention Online Retailer: 12 "Must Dos" to Prepare for the 2008 Holiday Shopping SeasonThomas Harpointer
Now's the time for a special focus on customer service.
The Insider's Guide to ISO 9001:2008Lorri Hunt, Denise Robitaille, and Craig Williams
The key changes in the amendment that you need to know.
2008 Flowchart/Process Simulation Software DirectoryQuality Digest

Real World SPCDavis Balestracci
By using your brain…
Quality ApplicationsScott R. Playfair
P Squared Consulting Process Improvement
Profiles in QualityNicolette Dalpino
The visual workplace: creating an infrastructure of excellence through visual management.
First WordDirk Dusharme @ Quality Digest
The little guys understand the power of service.
LettersQuality Digest
News DigestNicolette Dalpino