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Should We Document How to Use the Washroom?
Mike Micklewright
Those who are cynical toward an ISO 9001-based quality system often ask sarcastic questions similar to, but often more vulgar than, the one in the title of this article. These rude anti-ISOs just don’t understand us quality folks. The issue of how much should a company document keeps rearing…
Outsourcing Strategies: Cheap Labor No Longer Enough
Duke University
Outsourcing service providers are taking steps to diversify service offerings to stay competitive, according to new research from The Center for International Business Education and Research’s (CIBER) Offshoring Research Network (ORN) at Duke University’s Fuqua School of Business and PwC US.…
Foreign Exporters Study U.S. Food Safety Law
FDA
The Food and Drug Administration’s (FDA) international program has logged nearly 75,000 hits to its web pages on the new food safety law, as foreign companies that export food to the United States scramble to learn how the law affects them. “A lot of our foreign offices are being deluged with…
What About p-Charts?
Donald J. Wheeler
All charts for count-based data are charts for individual values. Regardless of whether we are working with a count or a rate, we obtain one value per time period and want to plot a point every time we get a value. This is why four specialty charts for count-based data had been developed before…
Certification Body Created for 3-D Metrology Services
American Association of Advanced Metrology
Manufacturing and metrology leaders have announced a new certification body establishing performance standards for service providers and equipment manufacturers in the rapidly expanding digital metrology industry. The American Association of Advanced Metrology (AAAM) “encourages and…
Metrology in the Hot Seat
Ryan E. Day
Now I don’t mean to brag, but I make a mean filet mignon... usually. The preparation always involves a good soaking in my secret marinade recipe (McCormick’s and red wine) then grilling on the BBQ turned up to its “ludicrous” setting. So why the occasional extra char in the char-broil? Two…
Watermelons Are Sensitive
Kimberly Egan
Last May, the director of the vegetable research institute at the Qingdao Academy of Agricultural Science in Qingdao, China, told the media that the Chinese government does not encourage farmers to use plant hormones on watermelons because watermelons “are very sensitive.” The Chinese have learned…
Hat or No Hat?
Bill Kalmar
Back in the Dark Ages when I was growing up, people traveling by plane considered it a privilege and a social event. As such, airline travelers dressed accordingly. Men wore suits and perhaps a tie, while ladies wore dresses. Even children adopted society’s norms back then and wore outfits…
Fast Forward for Image-Based ID Readers
Cognex Corp.
In the not-so-distant past, manufacturers using laser scanners and conventional area-scan image-based readers had to put up with inherent technology limitations. Laser scanners, for example, have a hard time reading bar codes through plastic shrink-wrap, bar codes printed on flexible material…
Planning for the BIG Day
Michelle LaBrosse
When a wedding invitation comes in the mail, my gut instinct is to leave it in the mailbox and have the mailman take it away to someone else who might actually want to attend. This is my thought for about two seconds, before logic sets in and I realize that wedding guests are not so replaceable…
Smarter Robot Arms
MIT News
Ask someone with her hands in her lap to pick up a coffee mug on the table she’s sitting at, and she’ll extract her hand from under the table and stretch her arm out toward the mug. Instruct an autonomous robot to perform the same feat, and it may think for a few seconds, zigzag its robotic…
Ten Common Lean Lies
Mark R. Hamel
Some lies you can see a mile away: “The check is in the mail.” “Your table will be ready in a few minutes.” “I didn’t say that.” “This won’t hurt a bit.” Add to this rather long list some lies of the lean variety. I’ve heard more than my fair share. Often, I just shake off the falsehoods and…
Seven Tips for Streamlining Communication
Dottie DeHart
If you don’t think our society is experiencing a communication overload, you really are living under a rock. We can record all of the ups and downs of our personal sagas through blogs. We can call or text anyone at any time. And this communication avalanche doesn’t exist just in our personal…
New Scanner Could Reveal Secrets of Historical Documents
Technology developed by Oxford University’s classics department could help reveal the secrets of historical documents. A scanning device that uses different wavelengths of light to detect faded or erased ink can be used for analyzing manuscripts and archived documents, as well as for detecting…
Six Counterintuitive Truths to Improve Service
Tripp Babbitt
Improvement in any organization is difficult enough, but if you don’t know about these counterintuitive truths, you stand to make things worse. I had long searched for a way to be able to improve service organizations the same way that W. Edwards Deming did for manufacturing. No approach was…
Of Laser Trackers and Machine Tools
Tracker Handbook by Art Kietlinski
I’ve had the privilege of using laser trackers on many applications. One of the most interesting and rewarding applications is their use on machine tool calibrations. I have used laser trackers to measure machine tools since the instruments first became a viable solution in the machine tool…
How Big Are Small Ideas?
Bruce Hamilton
In 1985, when I transferred to an operations role, I inherited a production-only suggestion program. I recall that we received 16 ideas that year, of which one was awarded $1,600 calculated as a percentage of one year’s savings. The remaining ideas did not make the cut. So I asked employees…
Fingertip-Size Microscope Has Potential for Studying Brain Diseases
Stanford News Service
A readily portable miniature microscope weighing less than 2 grams and tiny enough to balance on your fingertip has been developed by Stanford University researchers. The scope is designed to see fluorescent markers, such as dyes, commonly used by medical and biological researchers studying the…
FARO Launches New CAM2 Measure 10 Software
FARO
FARO Technologies, Inc., a global provider of portable measurement and imaging solutions, announces the debut of CAM2 Measure 10, its newest software for the FaroArm, ScanArm, and FARO Laser Tracker. This groundbreaking release marks the first time FARO has included features for collecting and…
The War for Good Jobs
Gallup
As of 2008, the war for good jobs has trumped all other leadership activities because it’s been both the cause and the effect of everything else that countries have experienced. This will become even more real in the future as global competition intensifies. If countries fail at creating jobs,…
Offshoring: What’s the Total Cost of Ownership?
Reshoring Initiative
The nonprofit Reshoring Initiative enables U.S. companies to close the cost gap with offshore manufacturing by helping each company understand the true cost of offshoring—as well as the total cost of ownership. When they combine reshoring with cost-saving and customer value-enhancing techniques…
Grab and Go for Pros
Ron Hiraki
Recently, I was working with a committee of leaders, support staff, and line personnel interested in encouraging and soliciting suggestions from their firefighters in an effort to improve their operations and service. The agency already had an employee suggestion program that worked well, but…
Flying 2-D Codes: Using Data Matrix IDs on Honey Bees
Vision and Control GmbH
Jürgen Tautz is the founder of the BEEgroup, a research entity at the University of Würzburg in Germany that is studying ways to keep bee populations healthy. He also works with the HoneyBee Online Studies (HOBOS) group, which promotes education along with developing an information database on…
Using Radio Frequency Identification for Asset Management
Memex Automation Inc.
Radio frequency identification (RFID) has become an indispensable tool that allows manufacturers to see information about assets in real time. Applications built around RFID help report immediate deviations and exceptions to any process. RFID has allowed companies to build authentication and…
Commuter Pain Survey: Traffic Congestion Down, Pain Way Up
IBM
T he annual IBM survey of the daily commute in a cross-section of some of the most economically important international cities reveals a startling dichotomy: While the commute has become a lot more bearable during the past year, drivers’ complaints have spiked. The Commuter Pain Survey reveals…

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