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The Un-Comfort Zone With Robert Wilson
“Who wants to give their oral report first?” asked Mrs. Davis, my sixth grade teacher.
The dreaded day had finally arrived when each of us would have to stand in front of the room and speak to the class. The butterflies in my stomach were flapping up a tornado.
Not a single hand went up. In fact,…
William A. Levinson
The first part of this article illustrated the kinds of problems that can happen when data from non-normal processes are plotted on traditional control charts, and when traditional process capability assessments are applied to these data. This second part will show what to do about these problems…
Angelo Lyall
Leaders and managers are faced with difficult decisions every day. Even process-level decisions must be made with the firm’s overall strategy in mind. The difficulty is that business strategy is a topic that is often described in complex or unclear terms, leaving the reader still incapable of…
H. James Harrington
Back in 1986 I documented a list of 13 fundamental truths that applied to all organizations. I ran across these statements recently when I was looking for some comments made by a past IBM president that I wanted to use in a new book I am writing. As I thought back over the past 25 years, I realized…
Davis Balestracci
My March 30, 2011 article ended with wisdom from Yogi Berra as a warning to the quality profession. Some prickly reactions to it got me thinking about the last 30 years or so of quality improvement.
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The 1980 NBC television show, “If Japan Can, Why Can’t We?” introduced the…
University of Michigan
(University of Michigan: Ann Arbor, MI) -- With its sleek 2011 car, “Quantum,” now built and ready for testing, the nation’s No. 1 solar-car team is preparing to take on the world.
University of Michigan’s (U-M) reigning champions of the North American Solar Challenge will compete…
William A. Levinson
A normal distribution is far more common in statistical textbooks than it is in real-world processes, and untold grief results from the unquestioning assumption that all manufacturing processes follow the bell curve. The grief consists specifically of:
1. Out-of-control signals that send…
Chris Koehn
Air gauging has roots going back more than 70 years and is today a viable and highly reliable method for many industrial applications where a high volume of parts is produced, or where the precision of hard-to-access dimensions makes other measuring techniques impossible. This includes, in some…
Laurel Thoennes @ QD
“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.
“With personal kanban you visualize your work, it becomes tangible, you get kinesthetic feedback, it’s flexible, contextual, and it promotes…
The QA Pharm
A March 30, 2011, Food and Drug Administration (FDA) Warning Letter to Ningbo Smart Pharmaceutical Co. revealed that it had reported conformance to specifications on certificates of analysis, when in fact no testing was done—among other issues.
The FDA rather understatedly informed Ningbo Smart, “…
Bruce Hamilton
Gary was a talented, creative welder with an idea that made perfect sense to him but was not supported by conventional measures. Gary was determined to implement his idea and pressed for a closer evaluation by his supervisor when the idea was not immediately accepted. This was Gary’s idea:
A…
Joelle K. Jay
High achievers, go-getters, type-A personalities—whatever you call them, one thing is certain: These people want to do it all, and they want to do it all… right now.
Although having many lofty and simultaneous goals is a good thing, doing too many things at once can make you feel overwhelmed and…
Arun Hariharan
Root cause analysis (RCA), rightly applied, can turn problems, defects, or complaints into opportunities for continuous, permanent improvement. This anecdotal article is based on first-hand experience of applying RCA to dozens of business problems. It explains the technique of RCA in an easy-to…
Norm Spitzig
Why is it that relatively few general managers can work—and succeed—in the same company for a long period of time, while the majority cannot and do not? Conversely, why is it that a good number of businesses, given their history, tradition, culture, or governance structure, cannot keep—or choose…
Lisa Lupo
Companies aren’t perfect, and neither are the people who work for them. Since this is a fact rather than a judgment, it’s reasonable to expect errors in manufacturing and process management. When an audited company continues to show a flawless record for, say, a food-safety audit, chances are it…
John Schultz
Problem solving is much more than arriving at an elegant solution. It is a twofold progression that includes problem resolution and solution implementation. Six Sigma and process improvement methods are examples of this sequenced approach to developing and deploying a remedial action that improves…
Taran March @ Quality Digest
Story update 4/13/2011: We corrected a misquote regarding who first said, “As goes GM, so goes the nation.”Every day, it seems, business as usual gets a bit more unusual. I’ve been haunting the news portals and blogs, curious to see how experts are viewing potential supply shortages following the…
Mark Graban
I was in Los Angeles on Tuesday, and I had a little extra time on my way to the Burbank airport, which meant a rare treat—lunch at the famed In-N-Out Burger. I don’t mean to be that guy who tweets what he eats, but my lunch is pictured at right.
The main picture I wanted to share is a simple…
Joseph A. DeFeo
How many times have you heard, “Lean is in and Six Sigma is out” from a colleague? The funny thing about this is that I used to hear the same thing 23 years ago. Only then it was, “Lean is in, and quality improvement teams are out.” Little has changed since then. Everyone is looking for a simple…
Miriam Boudreaux
In my March 24th column, I discussed how you should handle audits that point out a minor or "Mickey Mouse" nonconformance. In this column, I am going to look at this from the auditor’s point of view, when it’s obvious that the auditee did not take a nonconformance seriously and didn’t bother to do…
Mark R. Hamel
Understanding a process’ cycle time is extremely important, especially in the context of takt time. In a mixed-model environment, cycle time can be a bit less straightforward. That’s where weighted averages may make sense.
Weighted-average cycle time, also known as “average weighted cycle time…
Birgit Albrecht
TVL (Toeleveringsbedrijf van Landuyt) in Wetteren, Belgium, has been finishing transmission housings for wind turbines for the past several years. When the company began, production numbered about 2,000 housings, which doubled by 2008, and its annual capacity continues to grow with each passing…
Digital Surveys Ltd.
The United Kingdom’s Channel 4 flagship television program Time Team, which has been uncovering the archaeological mysteries of the British Isles since 1994, has used 3-D laser scanning technology to create high-definition fly-through animations around Mont Orgueil Castle in Jersey.
Mont Orgueil…
Angelo Lyall
Story update 4/07/2011: A reference to Rick Nash was changed to John Forbes Nash.
In 1776 Adam Smith claimed that the best result comes from everyone in the group doing what’s best for themselves. During the early 1950s, John Forbes Nash revised Adam Smith’s claim and stated that the best result…
Birgit Albrecht
Dutch company HGG specializes in steel profile cutting. It manufactures bevel-cutting machines particularly suited for processing large components. EEW, a German manufacturer of wind turbine components, placed an order with HGG. It needed to manufacture foundation structures (also…
