National Committee for Quality Assurance’s picture

By: National Committee for Quality Assurance

Dave Maxham’s picture

By: Dave Maxham

A joint project of NCMS called Volumetric Accuracy for Large Machine Tools (VALMT), partnering Automated Precision, Boeing, Siemens and Mag Cincinnati, has pioneered an innovative process and established new methodology in volumetric error compensation for large machine tools. Volumetric error compensation or VEC, is a true volumetric calibration that improves close tolerance and working accuracy of complex five- and six-axis machine tools throughout their entire working envelope.

Forrest Breyfogle—New Paradigms’s picture

By: Forrest Breyfogle—New Paradigms

The financials of an enterprise are a result of the integration and interaction of its processes, not of individual procedures in isolation. Using a whole-system perspective, one realizes that the output of a system is a function of its weakest link or constraint. If you're not careful, you can be focusing on a subsystem that, even though improved, doesn't affect the system's overall big-picture output.

Jay Arthur—The KnowWare Man’s picture

By: Jay Arthur—The KnowWare Man

At the 2009 National Association for Healthcare Quality conference, I gave a speech on lean Six Sigma simplified. At the end of the session, one of the attendees asked, "If Six Sigma is so easy, why isn’t everyone doing it?" My answer: Because we’ve made it too complicated, expensive, and hard to learn.

Joe Calloway’s picture

By: Joe Calloway

The Acme Widget Co. needed to increase revenue and profits, so they undertook an initiative to attract new customers: They launched a new advertising campaign and offered special deals to first-time buyers. They were initially delighted to see a significant and immediate increase in new customers. Their joy was short lived, however, as they saw revenue and profits actually decline.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

When you think about equipment that is used for measuring and test activities, you think about important equipment that is used to pass or fail product but may not necessarily see its correlation with a supply chain. However, this very equipment—whether it is calibrated in-house or off-site—does involve a supply chain one way or the other and therefore adherence to suppliers and supply-chain requirements is imperative.

Linda Gleespen’s default image

By: Linda Gleespen

Ten years after the Institute of Medicine released its influential report "To Err Is Human" (www.iom.edu/en/Reports/1999/To-Err-is-Human-Building-A-Safer-Health-System.aspx), hospital care still has many safety problems, and the quality of care remains lower than it should be in many institutions.

Maribeth Kuzmeski’s picture

By: Maribeth Kuzmeski

It happens to the best of us. An upset client calls to complain about a product or service, and you’re completely caught off guard. How do you react? Do you fly off the handle right along with him? Or do you respond in a calm, thoughtful way that salvages and even strengthens your relationship? A high-pressure scenario doesn’t have to blow your client relationship sky-high—in fact, you can use it as an opportunity to truly connect with your client and keep him around for the long haul.

Andrea Kabcenell’s default image

By: Andrea Kabcenell

What if hospital leaders had an easier, more streamlined way to chart an improvement path for their organizations? Imagine a list of key processes that could—if implemented reliably—lower mortality,  reduce harm, lessen delays, create a better patient experience, and lower costs. This possibility is now within reach. 

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