All Features
Bruce Hamilton
I was reminded this week how problematic the conceptual blind spots in our management systems can be. An otherwise insightful and passionate-to-improve organization that I was visiting was caught in a vicious production cycle that I’ll refer to ineloquently as “piling on.”
That is, each…
Quality Transformation With David Schwinn
The day I wrote this column, Jan. 21, 2013, the second presidential inauguration of Barack Obama took place. A presidential inauguration is a celebration of America and what it stands for. In the news coverage, someone quoted American author Alex Haley as saying, “Find the good and praise it.” It…
Jeff Cope
In 2013, machine shops are focused more than ever on finding ways to improve their business. From implementing new processes and adapting to new materials to major investments in new equipment, manufacturers across the supply chain must drive improvements that translate to bottom-line results.…
Paul Naysmith
If you haven't read part one of my Improvement Ninja series, don't worry. Unlike The Godfather Part II, you don't need to see the preceding installment to make sense of this article. I continue my journey to enlighten newly initiated quality colleagues by discussing the check sheet, which is the…
Pravesh Mathur
To demonstrate that a typical spacecraft reflector is designed and manufactured according to specifications and caters to postulated performances, a detailed testing and verification campaign must be conducted. 3D metrology plays an important role in this process.
Conventional coordinate measuring…
Bennie Fowler
Quality is a journey. This journey is about continuous improvement and, ultimately, transformation. As with any journey, you need to decide where you are going and how you are going to get there.
At Ford Motor Co., we have a clear destination for our quality journey: to be the best-in-class in…
Matthew Barsalou
Editor’s note: This is part one of a four-part series about the history of quality. For a description of the later years of the quality movement, see part two, part three, and part four.
Joseph Juran’s A History of Managing for Quality (ASQ Quality Press, 1995) traced the history of quality…
Timothy F. Bednarz
At a sporting event, cheerleaders are present for the single purpose of providing support for their team. The same applies to the manager in the workplace. Once plans and programs are in place, it becomes the manager’s responsibility to provide the support his employees need to achieve maximum…
Steve Solow
A lmost 10 years ago, I started working in a regulated industry, one that follows current good manufacturing practices. I was attracted to its logical and straightforward manner right away. Coming from a background in molecular biology, it made perfect sense for me to build a quality system as a…
MIT News
The percentage of companies reporting a profit from their sustainability efforts rose 23 percent last year, to 37 percent, according to the most recent global study by the MIT Sloan Management Review (MIT SMR) and the Boston Consulting Group (BCG). The study, “The Innovation Bottom Line,” was…
Mark R. Hamel
We’re all familiar with the Toyota Production System “house.” You know, the structure schematic with, among other things, the just-in-time and jidoka pillars. Well, sometimes I think it would be more appropriate to refer to the house, any lean house, as a house of pain.
What?! Not great for lean…
A failure modes and effect analysis (FMEA) is a reliable tool for improving products and processes while reducing engineering workload. A good FMEA can also improve machine and resource availability by identifying, analyzing, and improving high-risk components. However, an FMEA's value is often…
Tripp Babbitt
The rhyme we all learned as children rings in my ears: Humpty Dumpty sat on a wall / Humpty Dumpty had a great fall / All the king’s horses and all the king’s men couldn’t put Humpty together again. I like to use Humpty Dumpty to describe companies that have functionally separated their work.…
Norman Bodek
Afew years back, I visited Toyota’s plant in Georgetown, Kentucky, with the group of executives from various construction corporations. One member of our team asked Gary Convis, the first American to head a Toyota vehicle plant in North America, “What do you expect from your workers?”
“Only two…
John Flaig
There are many different process control methods and procedures available to the quality practitioner. A popular but problematic visual technique employs the traffic light analogy.
As discussed in the article, “Stoplight Charts With SPC Inside,” by Steven Prevette (Quality Progress, 2004), the…
Bill Kalmar
Now that Super Bowl Sunday and all the hoopla associated with it has come to a conclusion, we sports fan can look forward to the opening of baseball training camps and of course March Madness, the annual National Collegiate Athletic Association (NCAA) basketball tournament. For many of us, though,…
Harry Hertz
According to a recent PBS report based on information from the Organization for Economic Co-operation and Development (OECD), the United States’ healtcare expenditures are 2.5 times greater than that of the most developed nations around the world. Depending on which report you read, our healthcare…
IntraStage
The first production Model T auto in 1908 ushered in a new era of transportation by shrinking dramatically the time it took for people to move from place to place. Like the Model T, communication technologies such as email, mobile phones, and the Internet are dramatically shrinking the time for…
Keith McDavit
I recently received several bids for a small concrete project on the side of my house. The lowest bid was $1,400. Relying on the finest traditions of economy and scientific thought I had learned in college and as a quality professional, I decided to do the job myself. I figured it could be done…
Daniel Brown
“A 3D scanner collects distance information about surfaces within its field of view,” says civil engineer Mostafa Abdel-Bary Ebrahim. “The ‘picture’ produced by a 3D scanner describes the distance to a surface at each point in the picture. This allows the three-dimensional position of each point…
Belinda Jones
Two major acquisitions were announced in early January 2013, and it is not surprising that both companies were software developers and long-time players in the industrial measurement sector.
3D Systems announced it had signed a definitive agreement to acquire Geomagic Inc. This acquisition is…
Bill Kalmar
Have you noticed the number of people with the flu, or flu symptoms, or an upper-respiratory infection? It is the time of year when America succumbs to the current illness bug, and millions of people will be coughing and sputtering and sneezing. The people who get flu shots may be immune from all…
Taran March @ Quality Digest
You’ve gassed her up, you’re behind the wheel, with your arm around your sweetheart in your Oldsmobile… —Tom Waits
If you were in the business of selling a popular dream—say, freedom, status, and mobility—and you began to notice your customers’ dreams shifting elusively, as dreams do, into…
Drew Locher
There are many well-documented lean successes in manufacturing applications. However, service organizations and administrative processes within manufacturing companies often struggle with applying these concepts. A big problem is that companies tend to focus strictly on lean “tools” and fail to…
Jack Dunigan
In part one of this column, we learned about Robert, who seemed to succeed at everything the business world could throw at him. His responsibilities became greater than one person could manage, yet he mostly worked alone, by choice, except for support from his clerical staff. There were several…