Featured Product
This Week in Quality Digest Live
Quality Insider Features
Gleb Tsipursky
Three tips to help you avoid the planning fallacy
Knowledge at Wharton
Question your assumptions
Nate Burke
Even in a digital world, a personal touch still prevails
Isaac Maw
Matters of throughput and versatility
For destressing printed metal parts, ‘island scanning’ may not be the cure-all after all

More Features

Quality Insider News
Provides supervised 24/7 remote monitoring of up to 12 environmental and equipment status conditions
ABM Equipment doubles industry-standard capabilities with Eagle Product Inspection technologies
Compact system provides semiautomatic testing and error proofing, helping reduce operator motion and overall cycle time
Rigaku KT-500 features HIRES technology for superior analysis of carbon steels and more
Optimized operating efficiencies for more accurate flow measurement under diverse conditions
Engineered to cover the core business needs of smaller companies and projects
MaaS will be part of product innovation, on-demand scalability, and integrating AI with data analytics
Freedom software provides real-time data collection and custom solutions for any size shop, any machine type, any brand.

More News

Quality Digest

Quality Insider

Health Plans Sign on for Nationwide Quality Improvement Effort

Published: Monday, January 31, 2005 - 23:00

The National Committee for Quality Assurance has announced that 39 health plans have committed to participate in NCQA’s Quality Plus program.Collectively, the plans cover 11.5 million Americans. Quality Plus standards focus on the depth, accuracy and interactivity of the information health plans provide to members. Quality Plus is the first set of standards in the quality improvement effort, which as a whole is called Member Connections.

“It’s gratifying that so many HMOs and PPOs have opted to be reviewed against the Member Connections standards, to demonstrate how they make it easy for members to access information and stay involved in their care,” says Margaret O’Kane, NCQA president. “Members who take advantage of the decision-making support that these plans provide will be more engaged with their care—and happier with their plan.”

Member Connections is the first step in NCQA’s effort to update its accreditation programs so that the same standards apply to a broader array of plan types. The standards assess how effectively an organization interacts with members via the Web and by telephone to help them understand benefits, access self-management tools and check claims status.

The Quality Plus program is a voluntary component of NCQA’s accreditation programs for HMOs, PPOs and point-of-service plans. Standards for two other new content areas, Physician and Hospital Quality, and Health Improvement, will be released in March. Plans that meet the standards in any or all three Quality Plus content areas will be recognized on NCQA’s Health Plan Report Card, which is available online.

For more information, visit www.healthchoices.org.



About The Author

Quality Digest’s picture

Quality Digest

For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.