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Measures of Success

React less, lead better, improve more

Laurel Thoennes @ Quality Digest
Wed, 09/19/2018 - 12:03
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Body

In the foreword of Mark Graban’s book, Measures of Success: React Less, Lead Better, Improve More (Constancy Inc., 2018), renowned statistician, Donald J. Wheeler, writes about Graban: “He has created a guide for using and understanding the data that surround us every day.

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“These numbers are constantly changing,” explains Wheeler. “Some of the changes in the data will represent real changes in the underlying system or process that generated the data. Other changes will simply represent the routine variation in the underlying system when nothing has changed.”

The problem is in deciding whether data changes are “noise” or signals of real changes in the system.

“Mark presents the antidote to this disease of interpreting noise as signals,” adds Wheeler. “And that is why everyone who is exposed to business data of any type needs to read this book.”

 …

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Comments

Submitted by Joe (not verified) on Thu, 09/20/2018 - 04:45

How does this book compare

How does this book compare with Joiner's book, Fourth Generation Management?  It sounds similar. 

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Submitted by mgraban on Mon, 11/12/2018 - 07:15

In reply to How does this book compare by Joe (not verified)

I love Joiner's book

Hi - I have loved Joiner's book for a long time. I cite him in my discussion about his three things that can happen when there's, unfortunately, pressure to hit a target:

  1. Distort the system
  2. Distort the metric
  3. Improve the system

I hope he would like and appreciate my book.

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