(Siemens USA: Washington, DC) -- Siemens has introduced the Virtual Product Expert (VPE), a new support program for its CNC machine tool users, machine builders, dealers, and importers.

Through the VPE program, customers can now interact directly with a SINUMERIK CNC product expert and have their specific operation and programming questions answered—from the basic functions of the control to the most advanced machining technology aspects of the hardware and software suites. Best of all, this service is offered to all Siemens CNC community members at no cost.

Machine tool customers can contact Siemens to arrange an online session tailored to their specific needs, regardless of the programmer, operator, or machine location. Sessions are typically an hour long and are scheduled on a first-come, first-served basis.

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