(Conexiom: Vancouver, BC) -- Conexiom has announced Conexiom Relay, an AI-native product that’s a fundamental part of its Trusted Transaction Platform for driving greater customer loyalty and margin by automating order and invoice life cycles.

Conexiom addresses the issue that much of a company’s order and invoice traffic never arrives as clean PDFs. It comes in as email threads, spreadsheets, handwritten notes, images, and text messages, forcing customer service representatives (CSRs) to manually enter their information while customers wait. Conexiom pioneered the market for automating RFQs, orders, vendor order acknowledgements, shipping notices, invoices, and more. It ingests documents, classifies them, extracts and validates key data, corrects mismatches, then prepares it for any of 40 compatible ERP systems.

Conexiom Relay extends these core capabilities in two major ways. First, it manages unstructured data from a variety of sources beyond PDFs. By taking on any format, Relay clears the retyping queue. CSRs can spend their day on orders that need a human, such as rush requests, disputed prices, and customers deciding whether to reorder.

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