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(ISO: Geneva) -- A new edition of ISO 9001 is being submitted for voting as a final draft international standard. Subject to formal approval by the ISO membership, the publication of the revised version is expected to be published this fall.The proposed ISO 9001:2008 doesn’t introduce additional…
(ANSI: New York) -- In auto-tune programs, notes are altered to match the nearest exact pitch. If a singer hits a note that’s just a little flat, or a little sharp, auto-tune will pull that note into the accurate pitch with the touch of a button. Generally, auto-tune is used in a way that is…
(NIST: Gaithersburg, Maryland) -- The Baldrige National Quality Program strives to continuously improve all aspects of the program to deliver greater value to its customers and stakeholders and to improve the effectiveness of our processes. To that end, the program is offering opportunities for…
I
was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we want it—you know, aim high to hit low.” This set off one of my rants, and I thought I would share it with you.
When I…
(NOVACES: New Orleans) -- One year after pioneering the first lean Six Sigma deployment at a health care facility in Turkey, Kent Hospital shared its success stories at the Six Sigma & Lean Conference held in Izmir, Turkey, on May 9-11. Organized by the Chamber of Mechanical Engineers, the…
(US Oncology: Houston) -- A new oncology practice management model adapted from a successful manufacturing process is yielding substantial results for enhancing patient access to advanced cancer care while improving efficiency. The model, developed by the US Oncology Practice Quality and…
(John Wiley & Sons Inc.: Hoboken, New Jersey) -- Medical Device Design for Six Sigma: A Road Map for Safety and Effectiveness, by Basem S. El-Haik, Ph.D., and Khalid S. Mekki (John Wiley and Sons Inc., May, 2008) presents the complete body of knowledge for Design for Six Sigma (DFSS), as…
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.
Why do we do lean…
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.Why do we do lean…
The U.S. Department of Homeland Security (DHS) has solely sourced a grant to the American Society for Quality and the ANSI-ASQ National Accreditation Board (ANAB) to develop a national voluntary conformity assessment accreditation and certification program for private sector emergency preparedness…
(ASQ: Milwaukee, Wisconsin) -- If you are part of a successful school team, the American Society for Quality invites you to participate in its Education Team Excellence Award, which will showcase the nation’s most outstanding improvement efforts at the 16th Annual National Quality Education…
(NIST: Gaithersburg, Maryland) -- Eighty-five organizations—the highest number of applicants since 1992—are in the running for the 2008 Malcolm Baldrige National Quality Award, the United States’ highest recognition for excellence. Applicants include three manufacturers, five service companies,…
(NCQA: Washington) -- The National Committee for Quality Assurance, in collaboration with Mathematica Policy Research and the American Medical Association-convened Physician Consortium for Performance Improvement, recently released a set of measures assessing clinician performance in four areas of…
When my daughter, Anna, was in the fifth grade, her teacher asked the students to write down their personal goals. Anna’s goals are still displayed in our home, so we obviously feel that there was something special about this assignment. Not bad for a fifth grader, huh? Could you do better? How? Is…
When thinking about measurement devices and systems, the subject of accuracy comes up. Accuracy has been discussed in past columns of “Measurement Matters.” In the context of measurement system specifications, there’s more concern about the uncertainty of measurement, not its accuracy. So, what is…
When thinking about measurement devices and systems, the subject of accuracy comes up. Accuracy has been discussed in past columns of “Measurement Matters.” In the context of measurement system specifications, there’s more concern about the uncertainty of measurement, not its accuracy. So, what is…
(Robert W. Baird & Co.: Milwaukee) -- The Test and Measurement (T&M) industry Spring 2008 report, created by Robert W. Baird & Co.’s investment banking department, highlights capital market and merger and acquisition (M&A) trends and events that affect middle-market companies…
(Dassault Systèmes: Paris, France, and Providence, Rhode Island)– Dassault Systèmes, a leading supplier of 3-D and product life cycle management (PLM) solutions, has announced the availability of Abaqus 6.8, its technology-leading unified finite element analysis (FEA) software suite from…
(PANalytical: Almelo, The Netherlands) -- PANalytical has introduced a series of new petrochemical standard sets for X-ray fluorescence (XRF) spectroscopy that make reliable and accurate calibration a simple, convenient, and cost effective procedure. The standard sets are made to PANalytical…
I recently had a client who went through a pre-assessment in anticipation of his company’s certification audit. It’s kind of like a dress rehearsal for the real thing. Over the years, I’ve discovered that organizations tend to garner more value from pre-assessments than I had originally thought…
(Deloitte: New York) -- Heightened publicity over product recalls has made product safety, as well as product quality and environmental standards in emerging markets a hot-button issue. According to a new “Innovation in Emerging Markets” annual study by the Deloitte Touche Tohmatsu (Deloitte)…
(ISPE: Tampa, Florida) -- The June 2008 issue of the Journal of Pharmaceutical Innovation (JPI) is publishing the first scientific papers outlining the progress made on the International Society for Pharmaceutical Engineering’s (ISPE) product quality life cycle implementation (PQLI) initiative…
As a consultant, I have been asked numerous times by management teams that are considering quality management systems (QMSs) such as ISO 9001, QS 9001, ISO/TS 16949, AS 9001, or TL 9000, “What’s in it for me? Companies complain that QMSs, such as ISO 9001, take up their employees’ time and cost too…
ABC Company Work Instruction
Purpose: To initiate a DMR for internal nonconformance, subcontractor nonconformance, rework, or sorting.
Work description: A DMR is used to determine the nature of defect(s), establish a temporary remedy, determine the apparent root cause, establish corrective…
ABC Company Work Instruction
Purpose: To initiate corrective and preventive action for customer complaints, vendor nonconformance, and internal quality audits.
Work description: A CPAR is initiated to determine apparent root cause, corrective action, and preventive planning for customer complaints…