All News
(EIU: London) -- Although professional services firms often rely on their reputation to attract customers, only 40 percent of respondents in a recent Economist Intelligence Unit survey consider reputation to be a key factor in choosing a professional services firm. And 86 percent say they research…
(ANSI: New York) -- “Topping,” “hat-racking,” and “de-horning”—all names for a nonstandard pruning procedure that severely cuts back large trees—has long been considered an easy and inexpensive way to manage the size and improve the safety of mature trees. Researchers now caution that topping can…
This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management. I’ll feature quality and other professionals who use quality and risk in supply management, auditing, health care,…
This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management. I’ll feature quality and other professionals who use quality and risk in supply management, auditing, health care,…
Cardinal Health Alaris Products, which makes pumps and disposables used during infusions, was in critical shape in the late 1990s and needed to address improvement on all fronts. The prescription included improvements in customer satisfaction and in the company’s finances, which required the…
(Tefen USA: New York) -- The imminent surge of more than 70 million aging baby boomers could overwhelm the U.S. health care system and engulf the nation’s tenuous economy, according to “Will the Boom Bust Health Care?” a new study by management consulting firm Tefen USA. A recent report from…
(AHRQ: Rockville, Maryland) -- According to the Agency for Healthcare Research and Quality’s (AHRQ) 2007 National Healthcare Quality Report and National Healthcare Disparities Report, quality improvement rates are lower than the 3.1 percent average annual improvement rate reported in 2006…
(IBM: Armonk, New York) -- Through the use of service oriented architecture (SOA), health care providers, clinics, and hospitals are set to improve productivity, increase quality, and reduce costs. Sponsored by IBM and a select group of business partners, the health care strategy is based on…
It’s an election year in the United States, and if there ever was a need for clarity in communication, it’s now. Yet no matter how specific the question or how many times it’s asked, the candidates from both parties just seem to drone on and on. If you think you don’t suffer from the same problems…
Few process improvement topics generate more questions or may be least understood than design of experiments (DOE). This is regrettable as DOE is probably one of the most important activities—after the charter definition—that a manager/Black Belt will be performing during the Six Sigma process.This…
(Pivotal Resources: Walnut Creek, California) -- At a time when rapid change is affecting nearly every industry, and the ability to adapt is business-critical, corporate America is still proving weak at turning change efforts into real results. A new study commissioned by Pivotal Resources…
(Dimension Data: New York) -- Fifty-nine percent of U.S. organizations have engaged with information technology infrastructure library (ITIL), a best practice framework for IT service delivery, according to research recently released by Dimension Data, an IT solutions and services provider.…
(Project Management Institute: Newtown Square, Pennsylvania) -- Students pursing a university-level degree in project management or a related field may be eligible for scholarships through the newly-established Dr. Harold Kerzner Scholarship Fund. The endowed scholarship fund was created by…
Starbucks’ announcement that it would close for three hours on February 26 to retrain about 135,000 in-store employees sent shudders through the thousands of coffee fanatics in the nation. Would java aficionados have to forego their venti-decaf-no foam-double vanilla-light whip-extra caramel-…
America needs you to get your act together. This isn’t just about jobs, although many people are getting hurt because of your mismanagement of three of the most important name brands in America. You’re a symbol of what used to be the strength of America, and you have lost your way. Two of you have…
(The Conference Board: New York) -- The Conference Board Consumer Confidence Index, which had declined sharply in February, fell further in March. The Index now stands at 64.5, down from 76.4 in February. The Expectations index declined to 47.9 from 58.0. The Present Situation Index decreased to 89…
(The Joint Commission: Oakbrook Terrace, Illinois) -- Health care organizations, practitioners, purchasers, oversight bodies, and the public all rely on performance data to determine priority areas for quality improvement, evaluate performance, and make informed health care decisions. Yet, most…
(ISO: Geneva) -- The International Organization for Standardization recently launched an essay competition for young professionals in developing countries and economies in transition on the contribution that international standards can make to the implementation of public policies.The purpose of…
(GOAL/QPC: Salem, New Hampshire) -- GOAL/QPC CEO and founder Bob King will discuss “The Future of Quality, Transformation and Innovation in Healthcare” during WCBF’s seventh annual Lean Six Sigma and Process Improvement in Healthcare Summit, occurring in Las Vegas, April 1–4.
“Health care…
The advantages to pharmaceutical companies of using electronic solutions to modernize their paper-based or partially electronic processes are enormous. Automation speeds up and connects all interrelated processes (corrective and preventive actions, customer complaints, audits, deviation…
(UCSF: San Francisco) -- The approval process for medical devices doesn’t involve the same rigorous review used for pharmaceuticals, and to improve health outcomes this needs to change, say researchers from the University of California, San Francisco.In the January 2008 issue of the Journal of…
(FDA: Rockville, Maryland) -- In an effort to facilitate stronger cooperative relationships with its counterpart agencies around the world, the United States Food and Drug Administration (FDA) plans to establish eight full-time, permanent positions at U.S. diplomatic posts in the People’s…
(Journal of Supply Chain Management: Clemson, North Carolina) -- A new study from the Journal of Supply Chain Management illustrates the real potential for contamination of globally sourced foods and proposes a conceptual framework of supply chain quality management.Led by Aleda V. Roth of…
(Modulo: New York) -- In an effort to streamline its risk assessment and compliance processes, New York University Medical Center has selected the Modulo Risk Manager, an automated information tool.As one of the nation’s largest research and academic medical centers, NYUMC is subject to…
Question:What do you call it when a quality manager is caught cheating on a quality exam?
Answer:Benchmarking
Several months ago, I taught a three-day internal-audit class to about 15 people. On the morning of the first day, Joe, the quality manager, gave me an Excel spreadsheet of the lunch orders…
