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Humans, Robot Teams Work Better When There’s an Emotional Connection
Soldiers develop attachments to the robots that help them diffuse bombs in the field. Despite numerous warnings about privacy, millions of us trust smart speakers like Alexa to listen into our daily lives. Some of us name our cars and even shed tears when we trade them in for shiny new vehicles.…
Slashing Weeks Off Reverse-Engineering Farm Equipment
Taylor Attachments, based in the United Kingdom, custom designs and produces tractor headstock conversion brackets. These are attachments for farm handlers and loaders, for mounting everything from buckets to forks, grapples, saws, carriers, bale stabbers, grabbers, hitches, backhoes, tillers, yard…
Certification and Customer Satisfaction
Although certification to major standards is often the threshold to winning next-level contracts, it is when your organization synthesizes the standard’s values that real payoff is realized. Chief among those values is customer satisfaction. Customer satisfaction is paramount to attracting new…
Surveys: Don’t Believe Everything You Read
Being a customer experience (CX) professional is hard enough; misinformation just makes our work more challenging. Misinformation or confusing information by a person with a ton of followers and a ton of influence makes our work even more challenging. Recently, Seth Godin published a post on his…
Why Leadership Development Needs a Nudge
Leadership development might be one of the most significant loss-making ventures in modern business. Companies spend big money on developing leaders—about $3.4 billion annually by some estimates—yet research shows that 50 to 60 percent of executives fail to achieve the strategy they were hired to…
Exact Metrology Offers $100 Challenge to Prove GOM CT Scanner Is Most Accurate Industrial CT on the Market
(Exact Metrology: Cincinnati) -- Exact Metrology, a leading provider of 3D and CT scanning equipment and metrology services, now offers the GOM CT scanner—the most accurate industrial CT scanner currently on the market. The GOM CT scanner offers the highest accuracy and highest resolution of any…
How to Use Training Within Industry to Build a Lean, Mean Manufacturing Workforce
It’s a Catch-22 for a manufacturing supervisor: You need to train new hires properly to master the skills for the job, but your own daily job duties can’t wait. Putting time aside to train workers is especially challenging if you’re a small to medium-sized manufacturer (SMM) with tight, daily…
How ESPRIT Helps Green Tools Produce First-Class Tools
Founded in St. Petersburg, Russia, in 2001, Green Tools is a leading manufacturer of cutting tools, providing circular saws and other woodcutting machines for the sawmill, furniture, and woodworking industries throughout Russia. Green Tools began as a small reseller of woodworking tools produced…
Machine Learning System Detects Manufacturing Defects Using Photos
Machine learning can be used for more than violating your privacy for a social media challenge. For example, one fascinating application has been developed by Instrumental AI, which uses machine learning to detect defects and anomalies in photographs of parts during various stages of assembly,…
Why Companies Should Seek Higher Damages for Counterfeiting
Counterfeiting is widespread and rapidly expanding. In 2015, the value of fake and pirated products globally was estimated at $1.7 trillion, equivalent to the GDP of Canada. The scope of this phenomenon is vast. In both developing and developed countries, counterfeiting affects many sectors,…
Transforming Quality Operational Data Into Business Insights
In our constantly evolving, data-rich universe, collecting, interpreting, and understanding process data can be tricky. But it is increasingly important if we want to maintain sustainable quality across product development and manufacturing processes. This challenge is particularly evident in the…
Filters of Responsibility
Responsibility. It’s a hard word to come to grips with. What is the responsible thing to do right now? What is my personal responsibility? What is my responsibility as a team, family, company, state, or country member? What do I expect from others? The world now is in transition, from being…
Course-Correcting for Long-Term Success
After reviewing Mark Graban’s wonderful book, Measures of Success (Constancy, 2018), I started rereading Walter Shewhart’s books, Statistical Method From the Viewpoint of Quality Control (Dover reprint 1986, originally edited by W. Edwards. Deming), and Economic Control of Quality of Manufactured…
Blown Away: Revisiting a Famous Engineering Case
One of the undergraduate engineering courses that left a deep and lasting impression on me was a course on innovation and aesthetics in engineering taught by David Billington at Princeton University. So, when I read the story of a skyscraper in New York that had to undergo secret emergency repairs…
Developing Vital Domain Knowledge in Your Analysts
How do you develop domain knowledge in your analysts, so their data use, interpretation, and recommendations make sense? I’ve mentioned in a previous article, about the difficulties of offshoring analytics, how vital domain knowledge can be. Yet, I find most articles or speakers focus on the need…
Zontec Launches E-Commerce SPC Software for Quality Improvement
(Zontec: Cincinnati, OH) -- Zontec Inc., global leader in statistical process control (SPC) software, is expanding its software purchase options to include e-commerce subscription software. Starting today, Synergy 100 and Synergy 100+ are available to purchase and download without long-term…
Eight Habits of Mentally Balanced Leaders
While I was facilitating a retreat for a group of 15 men, all in their late 30s and 40s, all high-level executives and all high achievers, an interesting topic arose. One of the men asked for help dealing with his wife, who was complaining he worked too much. He wanted help in getting her to…
Team-Building Exercises Can Be a Waste of Time
Someone we know recently told us about a team-building event that proved anything but. The chief executive who arranged it loved mountain biking. So he chose a venue to share his passion with his team. On the day, he shot around the track. Others with less experience took up to three hours longer…
Team-Building Exercises Can Be a Waste of Time
Someone we know recently told us about a team-building event that proved anything but. The chief executive who arranged it loved mountain biking. So he chose a venue to share his passion with his team. On the day, he shot around the track. Others with less experience took up to three hours longer…
Vireo Health Uses Trackwise Software to Track Product Quality, Process Performance
(Vireo Health: Minneapolis) -- As America’s leading physician-led cannabis company, Vireo Health has long been dedicated to providing high-quality cannabis products and unrivaled patient care. Kyle Kingsley,a board-certified emergency medicine physician, founded Vireo Health after serving on the…
IATF 16949 Adds Value to ISO 9001:2015
The martial arts rank, Shodan, for a first-degree black belt, does not mean “expert”; it means “first step.” ISO 9001:2015 is similarly a valuable and vital first step toward world-class performance, but it is only that—a first step. It covers only by implication many of the risks and opportunities…
Global Regulatory Harmonization
Globalization of the medical device market as well as its supporting supply chains continues to increase year after year. This has forced regulatory bodies to grapple with finding a way to narrow the gap between international and domestic regulation. In spring 2018 the United States Food and Drug…
Stuck in First Gear? Is the Impediment to Progress You?
It happens easily enough and usually innocently enough. You start a business or organization then endure what is often a long and expensive learning curve. Along the way you learn. You learn a lot. You discover the competencies and incompetencies of those working with you. You learn how to manage…
The Key to Great Olive Oil?
Decanter centrifuges from Hiller GmbH, headquartered in Vilsbiburg, Germany, are in demand globally. These centrifuges separate solid and fluid materials, such as in the production of olive oil or wine, or for wastewater treatment. The multiton machines achieve high yields unmatched by competitors…
Generation Z to the Rescue as Manufacturing Faces a ‘Silver Tsunami’
It’s no news that U.S. manufacturing has a workforce problem. However, a new survey conducted by Leading2Lean (L2L) offers some unexpected hope. The survey reveals that a new generation of workers could spur industrywide innovation. The 2019 L2L Manufacturing Index, an annual measurement of the…

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