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Andrew Spanyi’s recently released book uses process management to demonstrate how managers can improve customer service while trimming expenses. In More for Less: The Power of Process Management (Meghan-Kiffer Press, 2006), Spanyi emphasizes the use of process management to streamline…
Mitutoyo America Corp. recently received a 2005 World Excellence Award from Ford Motor Co. The award was one of 60 presented on May 3, 2006, in Dearborn, Michigan, to Ford’s top global suppliers for their performance in 2005. The award recognizes suppliers that achieve the highest…
A metrology standard currently under development has the potential to save millions of dollars for any organization that shares quality management data with its suppliers or original equipment manufacturers. The standard is being developed by a technical committee organized by the…
Ralph Welborn’s and Vince Kasten’s new book delves deep into the global offshoring movement to examine best practices and provide advice for organizations new to—or trying to fix—their operations. In Get It Done! A Blueprint for Business Execution (Wiley & Sons, 2006), the authors…
Xerox Emirates recently received the prestigious Sheikh Khalifa Excellence Award at a ceremony in Abu Dhabi. The company, which recently deployed a comprehensive lean Six Sigma program, provides printers, digital copies, multifunction products and color printers, among other business…
The Juran Institute is offering Six Sigma training at a reduced cost this summer. The training consists of: Step One: A two-day interactive introduction to lean on July 18 and 19. Step Two: A four-day Yellow Belt workshop that includes a review of the skills learned in step one…
WCBF will host a design for Six Sigma (DFSS) conference in Las Vegas in September. The keynote address—“Design for Six Sigma: A Key to Growth”—will be delivered by Martha Gardner, GE Global Research global quality leader. Other expert speakers include Kamal Ayoub, Tyco Healthcare vice…
The Society of Manufacturing Engineers’s lean certification bronze-level exam will be used as an outcome assessment as part of the 360vu Research and Education Foundation’s Lean Enterprise Certification Program, the companies recently announced. The exam will be used for lean enterprise…
Rising fuel costs seem to be affecting customer perceptions of quality in the energy and airline industries, according to the American Society for Quality’s Quarterly Quality Report. The QQR examines the perceived quality of goods and services, as measured by the American Customer…
The Baldrige National Quality Program’s annual Improvement Day is approaching, and the organizers are seeking comments to improve its processes. Improvement Day will be held July 26, 2006, at the National Institute of Standards and Technology offices in Gaithersburg, Maryland. Comments on…
TÜV America Inc. and Product Safety Engineering Inc. have entered into a partnership in order to expand their product safety and electromagnetic compatibility (EMC) testing services. PSE will provide EMC testing, product safety services and global certification services to TÜV’s customers in…
Flexible Learning Ireland recently formed a partnership with AssurX Inc. to distribute AssurX’s CATSWeb software in Europe. FLI is a provider of consulting, training and software to the life sciences sector, and will focus the distribution of CATSWeb on this market. The company works with…
The International Register of Certificated Auditors and RABQSA have agreed to recognize each other’s training certifications. Both organizations are currently performing evaluations to identify which of their certifications are mutually acceptable. They expect to add continually to the…
Most large U.S. multinational companies have undergone—and are currently undergoing—great changes, according to a recent study. The typical company is using an average of five change-management strategies to navigate internal barriers, indicates the report. Predictably, the vast majority…
A new book defines quality using the fictional story of an eclectic group of characters trapped inside a train car during a snowstorm. Written as a business fable, On Track to Quality (Lighthouse Point Press, 2006) uses a casual narrative and character dialogue to examine and define the…
The National Committee for Quality Assurance and Pfizer Inc. have jointly released a publication that profiles strategies and recommendations for improving the quality of care for older adults. Quality Profiles: The Leadership Series—Focus on Enhancing Care for Older Adults offers a…
The Automotive Industry Action Group recently launched its Supply Chain Institute, an organization that will offer quality aptitude certification to validate the effectiveness of quality core tools training received from any organization. The goal of the Supply Chain Institute is to reduce…
The Greater Boston Manufacturing Partnership (GBMP) recently announced four recipients of the Northeast Shingo Prize for Excellence in Manufacturing.The prize is awarded annually and is available to businesses in Maine, Massachusetts, New Hampshire, Vermont and Rhode Island. Applicants are…
The Dow Chemical Co. recently received an award for leadership in energy management. The award was presented at the 28th-annual Energy Technology Conference, which brought together members of the international industrial energy community. The award recognized Dow for its global focus on…
Business process management (BPM) is an ideal platform for implementing Six Sigma, according to a recently released book.In 2006 Workflow Handbook (Workflow Management Coalition, 2006), author Setrag Khoshafian highlights the similarities of BPM and Six Sigma as they relate to…
Eastman Kodak Co. recently named Pitney Bowes Management Services “Supplier of the Year.” Pitney Bowes reports that its use of Six Sigma helped it achieve cost efficiencies and process improvements that resulted in significant savings to Kodak. This is the fourth supplier recognition…
Nu-Biz, a South African software company, recently partnered with Decisioneering Inc.The partnership will allow Nu-Biz to market and use Decisioneering’s Crystal Ball software, which transforms Excel spreadsheets into powerful tools for risk management, predictive modeling and value…
The Corporation for Manufacturing Excellence (Manex) recently received an award from the National Institute of Standards and Technology for its service to the manufacturing sector’s effort to enhance competitiveness.Selected from more than 1,500 applicants, Manex was honored at the 2006…
The Israel Society for Quality will hold its 16th-annual international conference in November.The International Conference of the Israel Society for Quality will be held Nov. 14–16 at the David Inter-Continental Hotel in Tel Aviv. The event’s theme is “Quality as a Catalyst for Global…
IQS Inc., provider of enterprise quality and compliance-management software, has partnered with QAD Inc., a provider of enterprise resource planning software.The companies report that the partnership was formed in an effort to provide customers with a complete, globally supported…