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(AIAG: Detroit) -- The only automotive industry event showcasing collaboration among trading partners, Automotive Industry Action Group’s AutoTech conference and exhibition returns this year with keynote and educational sessions, technical demonstrations, and an expansive exhibit floor…
(CFI Group: Ann Arbor, Michigan) -- The first Call Center Satisfaction Index from CFI Group indicates that the two issues having the biggest effect on customer satisfaction with a contact center were first-call resolution and offshoring. Issue resolution is the key driver of customers’…
(ISO: Geneva) -- The International Organization for Standardization recently issued an updated CD-ROM collection of its ISO 14000 family of environmental management standards. The disc includes new or updated standards for use in climate-change programs, environmental labeling, life-…
(TÜV SÜD: Danvers, Massachusetts) -- TÜV SÜD America Inc., a testing and certification services firm, has been approved by the Radio Research Laboratory (RRL) in Korea to test and apply the Korean Ministry of Information and Communications Mark for various standards related to emissions and…
(NIST:Gaithersburg, Maryland) -- Researchers at the National Institute of Standards and Technology are developing state-of-the-art measuring techniques, similar to those used in making aerospace components fit together precisely, that soon could improve success…
(ClearCount Medical Solutions: Pittsburgh) -- The patented SmartSponge System, built by ClearCount Medical Solutions of Pittsburgh and based on radio frequency identification (RFID) has received Food and Drug Administration 510(k) clearance.“We are optimistic the SmartSponge System will…
(A2LA: Frederick, Maryland) -- The American Association for Laboratory Accreditation began adding medical laboratories to its accreditation offerings on June 1, 2007. “We see strong demand for an internationally recognized accreditation program in the medical laboratory industry,” says…
(DHHS: Washington) -- Health and Human Services Secretary Mike Leavitt recently announced that the United States will participate in an international effort to encourage more rapid development and worldwide adoption of standard clinical terminology for electronic health records. The…
(NCQA: Washington) -- Women are significantly less likely than men to have their LDL cholesterol controlled to recommended levels, according to a new study by the National Committee for Quality Assurance. The study, published in the May/June edition of Women’s Health Issues,…
(University of Leeds: Leeds, England) -- The Skin Research Centre at the University of Leeds, which has led the way in the treatment of acne, eczema, and other skin conditions, is the only university skin microbiology laboratory in the United Kindom to receive the international quality…
(The Baldrige National Quality Program: Seattle, Washington) --The Baldrige National Quality Program at the National Institute of Standards and Technology, based in Washington, D.C., announced recently that the Washington State Quality Awards organization will host the Western 2007…
(ISO: Geneva) -- ISO has launched a new self-assessment tool on CD to help organizations ensure an effective and smooth-running IT environment through implementation of the ISO/IEC 19770-1 standard on software asset management.The CD “ISO/IEC 19770-1 Software Asset Management: Are You…
(Mazda: Hiroshima, Japan) -- Auto Bild, Germany’s largest car magazine, has ranked Mazda in first place in its highly respected “Quality Report” for 2007, which was published this month. This was the third straight year that Mazda has been awarded first place in this annual report.First…
(ASQ: Milwaukee) Eliminating outbreaks of food-borne illness is possible but it won’t happen by increasing inspections alone, say food safety experts in the latest Quarterly Quality Report from the American Society for Quality. The answer, the report finds, is in prevention. “The…
(Syracuse University: Syracuse, New York) -- Syracuse University’s Martin J. Whitman School of Management is joining with Brambles Ltd. of Australia to develop a curriculum for a new three-credit course on Six Sigma. The new course, to be called Lean Six Sigma, will be launched in the…
(WCBF: Chicago) -- Worldwide Convention and Business Forums is gearing up for its Global Six Sigma Summit, Oct. 23–26, at the Rio All Suite Hotel and Casino in Las Vegas. With a forecast attendance of more than 400 senior executives from across industries that are striving for business…
(U.S. Army: Washington, D.C.) -- The U.S. Army’s ongoing implementation of lean Six Sigma (LSS) techniques, as embodied in the Army Business Transformation Strategic Framework, continues to show success, and leaders anticipate reaching a $2 billion savings mark this year. A recent LSS…
(American Axle & Manufacturing: Detroit) -- Richard E. Dauch, co-founder, chairman, and CEO of American Axle & Manufacturing, received the American Society for Quality, Automotive Division, 2007 Quality Leader of the Year Award in recognition of his long-time leadership, commitment,…
(AHRQ: Washington) -- An online tool recently released by the Agency for Healthcare Research and Quality condenses 129 quality measures into state-specific data that state governments can use to focus their efforts to improve health care. The AHRQ State Snapshot tool allows state…
The Minnesota Council for Quality, Minneapolis, recently announced the recipients of the 2006 Minnesota Quality Award. Eight organizations received recognition this year: Achievement Level Winona Health (Winona) Advancement Level: Albert Lea Medical Center (Albert…
(Ford Motor Co.: Dearborn, Michigan) -- Ford Motor Co. has the most top-quality vehicles in the industry, according to a customer-based initial quality survey recently released by J.D. Power and Associates. In the research firm’s 2007 Initial Quality Study, Ford Mustang, Mercury Milan,…
(FCI: Versailles, France) -- FCI recently acquired Smartag, a specialized player in radio frequency identification (RFID) tags manufacturing. This acquisition will allow the group to strengthen its RFID offerings in a very dynamic market. Trierenberg Holding AG and Delfortgroup AG, the…
(SAS: Cary, North Carolina) -- Lisa Flint Dodson has been named president of the International Association for Information and Data Quality. Data integration product manager for SAS, a provider of business intelligence and analytical software and services, and a charter member of IAIDQ…
(ISO: Geneva) -- The sustainable development of the fisheries and aquaculture sectors will be facilitated by international standards to be produced by a new ISO technical committee that will hold its first meeting in October 2007, in Bergen, Norway. ISO technical committee ISO/TC 234,…
(ANSI: New York) -- The American National Standards Institute recently welcomed seven new members—Crane Operator Certification Authority, DataCom Technology Co., Electronic Data Systems, MetaMetrics Inc., Parsec Inc., Valley View Corp., and Weitzel and Associates. These organizations joined a…