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A study that examined consumer feedback from 17 airlines found the best-performing airlines were low-fare carriers. For the third consecutive year, Jet Blue Airways was ranked as the best-performing airline in the 2005 Airline Quality Rating (AQR) study. Following Jet Blue in the top five of…
The Qingpu district of Shanghai recently commissioned the Shanghai Association for Quality to perform a public satisfaction survey on the quality of service the local government provides. The survey will be performed by SAQ’s Customer Evaluation Center, and the results of the poll will…
A recently released book uses lean principles to illustrate how to improve the value chains of various industries. Improving the Extended Value Stream: Lean for the Entire Supply Chain, (Productivity Press, 2006), by Darren Dolcemascolo, demonstrates the use of lean principles in the…
A conference focusing on the use of lean and Six Sigma in defense applications will be held next month in Washington, D.C. The Lean and Six Sigma for Defense Conference will be held May 8–10. It will feature case studies that demonstrate how the methodologies have been used for defense…
Reliability Center Inc. will host a series of workshops for lead investigator training that include team leadership and the human side of failure. The schedule of the six workshops will be based upon clients’ requests, starting in the second quarter of 2006. Topics include the PROACT root-…
The International Organization for Standardization recently published a new standard designed for the assessment and reduction of greenhouse gases. ISO 14064 is offered as a solution to the problems posed by governments and businesses, which have used varying approaches to assess…
In today’s competitive marketplace, the flow of goods and services to customers must not be hindered by avoidable obstacles such as downtime. To stay on top, managers must implement strategies that keep operations performing at top condition. These issues are the focus of the second…
A poll performed by the American Society for Quality found that while 96 percent of respondents indicated that their companies’ corporate stance toward social responsibility will greatly affect the United States’ economic future, more than 40 percent of them don’t have a social…
TÜV America recently received accreditation to the SQF Program, a certification program for managing food safety and enhancing food-chain quality systems. The SQF Program is managed by the Safe Quality Food Institute and provides two standards based on the type of supplier. The SQF 1000…
The International Organization for Standardization recently opened a new section on its Web site to help small and medium-sized enterprises (SME) achieve the benefits of standardization. The materials and articles address the benefits of registration to ISO 9001 and ISO 14001, and…
Fabricators & Manufacturers Association International will host a lean seminar in May in Nashville, Tennessee.“Practical Lean: Lean Manufacturing for Smaller and Mid-Sized Operations” will be held May 8–9 at the Sheraton Music City Hotel. It will offer interactive training in lean…
PowerSteering Software Inc. recently released enhanced software that features an advanced reporting module and new demand management functionality driven by an active voice-of-the-customer program. PowerSteering Enterprise 4.7 provides more than 100,000 users with beefed-up strategy…
The official conference of the Malcolm Baldrige National Quality Award will be held April 23–26 at the Hilton Washington in Washington, D.C.Representatives from the 2005 Baldrige Award recipient organizations will attend Quest for Excellence XVIII and share their exceptional performance…
Mikel J. Harry, co-creator of Six Sigma, recently launched a new computer-based training program for the methodology. Historically, Six Sigma training can take up to 160 hours and can cost up to $12,000 per trainee. These factors have put high-quality Six Sigma training out of reach for…
Two recently released books look at the changes and best practices organizations should follow to comply with the 2006 Baldrige criteria.This year’s changes to the Baldrige criteria include a focus on organizations’ business ethics and governance systems, along with their emergency-…
Robert H. McGuckin III, an expert and pioneering researcher in the fields of U.S. job creation and productivity trends, recently died of neuroendocrine cancer at his home in Alexandria, Virginia. He was 63. McGuckin was director of economic research at The Conference Board and former…
The Ice Cream Maker: an Inspiring Tale About Making Quality the Key Ingredient in Everything You Do (Currency, 2005), by Subir Chowdhury, was recently recognized by the U.S. Congress for its groundbreaking approach to quality management.The book has been distributed to all members of…
Ten publications will receive the 2006 Shingo Research Prize, which recognizes researchers throughout the world who promote new knowledge and understanding of manufacturing and business-improvement methods, systems and processes. The research award will be given at the 18thAnnual Shingo…
Microsoft Corp. has partnered with USC Consulting Group LLC to roll out its new lean technology for manufacturing companies. Microsoft has redesigned its approach to key clients by developing a “trusted advisor” role in which it helps clients that use Microsoft applications solve business…
The National Committee for Quality Assurance has released a draft standard of its 2007 accreditation requirements for public comment. The draft includes increased requirements for managed care organizations and preferred-provider organizations seeking accreditation. They’ll be required…
Ten very different organizations recently received The Shingo Prize for Excellence in Manufacturing. The prize, which has been dubbed the Nobel Prize of manufacturing, recognizes organizations’ quality and efficiency achievements using lean principles. It’s the premier manufacturing…
Wal-Mart recently decreed to almost 70,000 of its suppliers that they must start using RFID chips—a nightmare for smaller companies that might not be able to afford to implement such a system. Fortunately, an RFID provider has agreed to supply the necessary system for $25,000. The cost…
In a strategic partnership, Fuji Machine Manufacturing Co. and Cogiscan will develop and market a new RFID technology for Fuji machines. The companies jointly developed the RFID Smart Reader kit for Fuji’s XP-series machines. The kit will complement the existing RFID kits for the CP-…
Leica Geosystems’ Metrology Division will showcase its Universal CMM product line at the upcoming WESTEC show in Los Angeles. The Universal CMM consists of a Leica Laser Tracker combined with the Leica T-Scan and/or the Leica T-Probe II. Specifically designed for the measurement…
Editor’s Note: An incorrect version of this story was included in the Feb. 21 issue of “Quality Insider.” The following is the correct version. We apologize for any confusion this mistake may have caused. Instron Corp. now offers on-site temperature-calibration services for a variety…
